Client Services Manager III

Amerch; Plano (TX); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work schedules

401(k) retirement plan

Health Insurance (Dental & Vision)

Telehealth

Health Savings Account

Disability Insurance

Life Insurance

Paid Time Off

Training & Career Development

Job summary

Anderson Merchandisers is seeking a Client Services Manager to grow and deepen client relationships, coordinate cross-departmental projects, and drive new business opportunities. You will manage a portfolio of sizable accounts and serve as the bridge between clients and our internal teams.

The role emphasizes collaboration, timely delivery, and strategic account development in a fast-paced environment. Strong communication and leadership are essential for success.

Qualifications

• 5-7 years experience in account management.
• 5+ years experience in a management position preferred.
• Proven ability to utilize the DASH platform required.
• Must demonstrate the ability to meet deadlines.
• Strong communication skills required.

Responsibilities

• Develop open and effective channels of communication with each client.
• Coordinate internal projects and optimize resource use to boost execution and satisfaction.
• Encourage revenue growth by proposing additional services to clients.
• Be the reliable point of contact to build strong business relationships.
• Provide regular updates to clients on project progress and impact.
• Attend business reviews to identify sales opportunities.
• Maintain internal relationships to maximize field execution.

Skills

Account management

Leadership

DASH platform

Deadline management

Communication skills

Tools

Microsoft Office

Job description

Our associates have a lot in common. They have great interpersonal skills, enjoy working independently, are self-motivated, and have a relentless drive.

We offer flexible hours, competitive pay, and great benefits for both full and part-time associates.

As an Anderson Merchandisers Associate, you may be eligible for these benefits*.

• Flexible work schedules
• 401(k) retirement plan
• Health Insurance – including Dental and Vision
• Telehealth
• Health Savings Account
• Accident Insurance
• Critical Illness Insurance
• Life Insurance
• Long Term Care
• Short Term Disability
• Long Term Disability
• Associate Assistance Fund
• Anderson Cares Natural Disaster Fund
• Associate Savings Plan
• Anderson Cares Fund
• Paid Time Off
• Discounts - Cell Phone, Vehicle, Pet Insurance
• Training & Career Development
• *All benefits subject to eligibility per company policy.

The Client Services Manager III role encompasses the preservation and expansion of our current client base, fostering stronger client connections, and facilitating the acquisition of new clients. They will play a pivotal role in enlightening clients about the extensive capabilities of our products and serving as a bridge between the client and our internal Client Services team. Additionally, the chosen candidate will take charge of cross-departmental collaboration to enhance customer support initiatives and elevate overall customer satisfaction. This position involves managing a portfolio of medium to large accounts, typically exceeding twelve million in account volume (non-compensation metric). The Client Services Manager II reports directly to the Director of Client Services.

What would you do in this role?

Essential Functions

• Develops open and effective channels of communication with each client that can be employed by other departments as well
• Coordinates internal projects and determines the best utilization of resources to increase execution and customer satisfaction
• Encourages revenue growth by inspiring clients to purchase additional services
• Becomes the reliable point of contact for each customer that is required to establish a strong business relationship
• Provides regular updates to clients on the progress of projects and programs that directly affect each client
• Attends/holds business reviews to assess opportunities for sales.
• Develops/maintains strong internal relationships to maximize field execution.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Required Education and Experience

• 5-7 years experience in account management experience
• 5+ years experience in a management position preferred
• Proven ability to utilize the DASH platform required
• Must demonstrate the ability to meet deadlines
• Strong communication skills required

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

IND-123 Anderson Merchandisers

We are a family company in more than just name. We consistently emphasize growth from within and an entrepreneurial spirit at every level.

At Anderson Merchandisers, your success is our success.

Simply put, you are who we are.

Some of our biggest business-building ideas have come directly from our associates.

For over 100 years, our associates have represented our unique culture, built upon our core values, our guiding rules for successful individuals, and the Anderson Approach.

When it comes down to it, it is our people who make our company great.

We are currently seeking professionals who possess relentless drive and initiative and are ready to work in a fast-paced environment to deliver Execution Excellence Every Day.

Privacy & Equal Opportunity Employer

We are an Equal Opportunity Employer - read more here.

This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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