Client Services Manager, Home Care

BAYADA Home Health Care, Inc.; Tucson (AZ); Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

BAYADA Home Health Care in Tucson seeks a Client Services Manager to coordinate in-home services, align caregiver schedules with client needs, and build strong relationships with clients and families. You’ll support caregivers and collaborate with office and clinical teams to ensure safe, reliable care at home.

The role emphasizes communication, organization, and the ability to manage changing schedules while maintaining quality. Travel within the service area may be required.

Qualifikationen

• Bachelor’s degree or equivalent experience.
• Strong communication, organization, and relationship-building skills.
• Ability to manage competing priorities and respond calmly when schedules or needs change.
• Basic computer skills and willingness to learn new systems.
• Experience in healthcare, home care, staffing, recruiting, customer service, or a related field is preferred.
• Supervisory experience is preferred.
• Ability to work in an office setting and travel within the service area as needed.
• Ability to complete required background checks and pre-employment screening.

Aufgaben

• Coordinate client services and schedules, matching caregivers with client needs and availability.
• Respond to questions and service changes from clients, families, and caregivers with care and urgency.
• Build relationships with clients, referral partners, and community organizations.
• Support caregiver recruiting, onboarding, communication, recognition, and retention.
• Monitor service quality and follow up on concerns, escalating clinical or safety matters to the appropriate team member.
• Maintain accurate records and assist with payroll, billing, authorizations, and other office operations.
• Work with office and clinical colleagues to improve service reliability and the client experience.

Kenntnisse

Communication

Organization

Relationship building

Prioritization

Healthcare experience

Supervisory experience

Ausbildung

Bachelor’s degree or equivalent experience

Jobbeschreibung

Client Services Manager

Location: Tucson, Arizona (West)
Schedule: Full-time
Practice: Assistive Care

Make a Difference Every Day

BAYADA is seeking a Client Services Manager to support clients and care teams in our Tucson Assistive Care office. In this role, you’ll help coordinate dependable in-home services, build strong relationships with clients and families, and support the caregivers who make care possible.

You’ll work closely with office and clinical colleagues to keep services running smoothly and help people remain safe and comfortable at home.

What You’ll Do

• Coordinate client services and schedules, matching caregivers with client needs and availability.

• Respond to questions and service changes from clients, families, and caregivers with care and urgency.

• Build relationships with clients, referral partners, and community organizations.

• Support caregiver recruiting, onboarding, communication, recognition, and retention.

• Monitor service quality and follow up on concerns, escalating clinical or safety matters to the appropriate team member.

• Maintain accurate records and assist with payroll, billing, authorizations, and other office operations.

• Work with office and clinical colleagues to improve service reliability and the client experience.

What You’ll Need

• Bachelor’s degree or equivalent experience

• Strong communication, organization, and relationship-building skills.

• Ability to manage competing priorities and respond calmly when schedules or needs change.

• Basic computer skills and willingness to learn new systems.

• Experience in healthcare, home care, staffing, recruiting, customer service, or a related field is preferred.

• Supervisory experience is preferred.

• Ability to work in an office setting and travel within the service area as needed.

• Ability to complete required background checks and pre-employment screening.

Why BAYADA

At BAYADA, we believe clients deserve care delivered with compassion, excellence, and reliability. As a Client Services Manager, you’ll help make that belief real—supporting clients, strengthening caregiver relationships, and contributing to a team committed to helping people live well at home.

BAYADA is an equal opportunity employer. Reasonable accommodations may be available to enable qualified individuals to perform the essential functions of the role.

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.