In-Home Care Client Services Manager

BAYADA Home Health Care, Inc.; Tucson (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

BAYADA Home Health Care in Tucson seeks a Client Services Manager to coordinate in-home services, align caregiver schedules with client needs, and build strong relationships with clients and families. You’ll support caregivers and collaborate with office and clinical teams to ensure safe, reliable care at home.

The role emphasizes communication, organization, and the ability to manage changing schedules while maintaining quality. Travel within the service area may be required.

Qualifications

• Bachelor’s degree or equivalent experience.
• Strong communication, organization, and relationship-building skills.
• Ability to manage competing priorities and respond calmly when schedules or needs change.
• Basic computer skills and willingness to learn new systems.
• Experience in healthcare, home care, staffing, recruiting, customer service, or a related field is preferred.
• Supervisory experience is preferred.
• Ability to work in an office setting and travel within the service area as needed.
• Ability to complete required background checks and pre-employment screening.

Responsibilities

• Coordinate client services and schedules, matching caregivers with client needs and availability.
• Respond to questions and service changes from clients, families, and caregivers with care and urgency.
• Build relationships with clients, referral partners, and community organizations.
• Support caregiver recruiting, onboarding, communication, recognition, and retention.
• Monitor service quality and follow up on concerns, escalating clinical or safety matters to the appropriate team member.
• Maintain accurate records and assist with payroll, billing, authorizations, and other office operations.
• Work with office and clinical colleagues to improve service reliability and the client experience.

Skills

Communication

Organization

Relationship building

Prioritization

Healthcare experience

Supervisory experience

Education

Bachelor’s degree or equivalent experience

Job description

BAYADA Home Health Care in Tucson seeks a Client Services Manager to coordinate in-home services, align caregiver schedules with client needs, and build strong relationships with clients and families. You’ll support caregivers and collaborate with office and clinical teams to ensure safe, reliable care at home.

The role emphasizes communication, organization, and the ability to manage changing schedules while maintaining quality. Travel within the service area may be required.