Client Services Manager

BridgePoint Associates; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

BridgePoint Associates, a firm specializing in the nonprofit sector, is seeking a remote Client Services Manager. Responsibilities include identifying and securing new clients, negotiating contracts, and ensuring effective communication throughout the recruiting process. This role offers exceptional growth opportunities and compensation potential based on experience and performance.

Benefits

3 weeks of PTO in year one

Uncapped commission potential

Qualifications

• 1 to 3 years of recruiting or business development experience.
• Entrepreneurial mindset and team-player attitude.
• Ability to work effectively in a goal-driven environment.

Responsibilities

• Manage client relationships and conduct research.
• Negotiate contract terms and meet KPIs.
• Deliver outstanding client service and communicate candidate statuses.

Skills

Research and prospecting skills

Excellent communication skills

Organizational skills

Education

Bachelor's Degree

Tools

Application Tracking System

CRM software

Microsoft Office

G-Suite

Job description

JOB TITLE:Client Services Manager

REPORTS TO: Managing Partner

JOB CLASSIFICATION: Full-time; Exempt

LOCATION: Remote

COMPENSATION: Typical compensation range is $60,000 to $100,000 or more, per year

BridgePoint Associates, a recruiting firm that specializes in the nonprofit sector, is seeking a Client Services Manager responsible for researching, identifying, and securing new clients. The Client Services Manager will utilize a consultative approach to establish relationships with organizations seeking top talent in all major functional areas. Must be a highly motivated self-starter.

This is a great early career growth opportunity. Exceptional earning potential. Compensation consists of a base salary and commission; uncapped commission; typical compensation range is $60,000 to $100,000 or more, based on several factors, including education, experience, individual performance, and geography. 3 weeks of PTO in year one. This is a fully remote position that can be located anywhere in the contiguous United States.

What You'll Do:

• Research and identify prospective clients for the firm
• Introduce BridgePoint Associates' services to prospective clients through a consultative approach via email, phone, video conference and/or in-person meetings
• Negotiate contract terms with prospective clients, where appropriate
• Meet or exceed all relevant goals and KPIs for making contacts, securing new job orders and filling open positions
• Lead kick-off meetings with clients to gain a thorough understanding of their needs (i.e., responsibilities, qualifications, etc…)
• Manage the full lifecycle of each client search
• Deliver outstanding levels of client service throughout the process, including timely and professional communications
• Clearly convey position requirements to colleagues in Talent Sourcing and Recruiting to ensure a successful recruitment process
• Post new jobs in the firm’s applicant tracking system (ATS) and on social media
• Create detailed job descriptions and candidate communications for marketing purposes
• Participate in company-wide meetings to update the team on the status of open positions
• Oversee the submission of qualified candidate resumes to clients
• Establish open lines of communication with clients to collect feedback on our candidates, provide updates on our search efforts, and understand the status of their searches
• Ensure that all candidates are updated regularly regarding the status of their candidacy
• Establish search criteria to identify potential candidate pools for open positions
• Ensure that each recruitment process proceeds in an efficient and effective manner
• Communicate offers to candidates, as requested by clients
• Assist with recruiting candidates and other tasks, as needed

What You Bring:

• Approximately 1 to 3 years of recruiting, business development, sales, nonprofit fundraising, or related experience
• A team-player with an entrepreneurial mindset
• Ability to thrive in a goal-driven, collaborative environment
• Strong research and prospecting skills
• Positive attitude, personable and professional
• Operate with a sense of urgency; possess a great attention to detail and strong organizational skills
• Must be self-driven and have the ability to generate results while working remotely
• Excellent communication skills (verbal and written)
• Experience with tools including application tracking systems and CRMs a plus
• Proficient in Microsoft Office and/or G-Suite
• Bachelor's Degree preferred

Equal opportunity employer.