Client Services Manager

State of Montana; Town of Montana (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

The Montana Department of Public Health and Human Services (DPHHS) invites applications for a leadership role at the Intensive Behavior Center. You will oversee direct care teams, shift managers, and programming to meet licensure standards and implement treatment plans.

This position directs supervision of six staff and up to 41 total staff, manages program cost centers, and collaborates with clinical staff to ensure efficient daily operations. A background in human services is essential.

Qualifications

• Knowledge of basic principles and practices of human service coordination.
• Skills in working with individuals with developmental disabilities and/or mental illnesses.
• Staffing and supervisory methods in a 24/7 environment.
• Ability to deal calmly with high stress situations.
• Bachelor’s degree in psychology or related field preferred.
• Three years experience in an environment providing services to individuals with developmental disabilities and/or mental illnesses.
• Four years of progressively responsible supervisory/managerial experience in health and human services.
• Equivalent combinations of education and work experience may be considered on case-by-case basis.

Responsibilities

• Oversee and coordinate services provided to clients by all direct care staff and shift managers to ensure licensure standards and implement treatment plans.
• Direct, supervise, and evaluate work activities of all shift managers, recreational staff and direct support staff.
• Ensure client programming operates efficiently in coordination with professional clinical staff.
• Manage cost centers associated with programs and staffing.
• Directly supervise six staff and indirectly supervise up to 41 staff; play a vital role in daily operations.

Skills

Human service coordination

Developmental disabilities

Mental health support

Staffing & supervision

High-stress performance

Education

Bachelor’s degree in psychology or related human services field

Three years experience in services for developmental disabilities/mental illness

Four years supervisory/managerial experience in health & human services

Equivalent combinations of education and work experience may be considered

Job description

The Montana Department of Public Health and Human Services (DPHHS) has an exciting opportunity at the Intensive Behavior Center.

Our mission at DPHHS is serving Montanans in their communities to improve health, safety, well-being, and empower independence. By joining our team, you will have the opportunity to perform meaningful work in public service to our state and its residents. Whether you are joining the workforce or have several years of experience, DPHHS has the opportunity for you!

The Intensive Behavior Center (IBC) is an intensive, short-term treatment facility for individuals who have intellectual disabilities and co-occurring mental illnesses. IBC provides an environment for building healthy, effective, and fulfilling lives so those receiving treatment can live successfully in the community after discharge.

This position oversees and coordinates services provided to clients by all direct care staff and shift managers to ensure the facility is meeting licensure standards and implementing client treatment plans. Directs, supervises, and evaluates the work activities of all shift managers, recreational staff and direct support staff. Ensures that client programming is operating efficiently in coordination with the professional clinical staff. This position manages cost centers associated with programs and staffing. This position directly supervises six staff and indirectly supervises up to 41 staff and plays a vital role in the daily operations of the facility.

Why Join DPHHS:

Our mission at DPHHS is serving Montanans in their communities to improve health, safety, well-being, and empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents.

The State of Montana’s comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness program. Visit the Health Care and Benefits Division for more information at https://benefits.mt.gov/.

Qualifications for this Career Opportunity:

• Knowledge of the basic principles and practices of human service coordination

• Skill in working with individuals with developmental disabilities and/or mental illnesses

• Skills in staffing and supervisory methods, practices, and techniques in a 24 hour a day/seven day a week environment.

• Ability to deal calmly with high stress situations

• Meet minimum qualifications:

• Bachelor’s degree in psychology, special education, social work, communication, or related human services field is preferred

• Three years experience in an environment providing services to individuals with developmental disabilities and/or mental illnesses

• Four years of progressively responsible experience as a supervisor or manager in a health and human service setting, one of which was providing services to individuals with developmental disabilities and/or mental illnesses

• Equivalent combinations of directly related education and work experience may be considered on case-by-case basis

Successful applicants will be subject to background checks relevant to the position and must pass reference checks before an offer will be extended.

DPHHS is an equal opportunity employer.

Women, minorities, and people with disabilities are encouraged to apply.

For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process, contact DPHHS Human Resources listed below.