Client Services Manager

The Select Group; Raleigh (NC); Remote; USD 80,000 - 120,000; Full time

Job summary

A leading technology consulting firm is seeking a Client Services Manager to lead the Service Delivery Team. This role focuses on ensuring successful client outcomes across various industries, driving project execution, and fostering client success. The ideal candidate will have substantial experience in customer success and project management, with a strong emphasis on leadership and communication skills.

Qualifications

• 5+ years in Customer Success or Project Management in tech consulting.
• 2-4 years in a leadership role with direct reports.
• Deep understanding of SOW-based service delivery.

Responsibilities

• Ensure SOW compliance and manage deliverables.
• Train team members in best practices.
• Serve as senior contact for client escalations.

Skills

Analytical skills

Problem-solving skills

Client relationship skills

Communication skills

Tools

Salesforce

Jira

Job description

Join to apply for the Client Services Manager role at The Select Group

Client Services Manager – Service Delivery – Remote

We are seeking a dynamic and results-driven Client Services Manager for our Service Delivery Team to lead in ensuring successful client outcomes across multiple industries. The team functions as a hybrid of customer success and project execution. As Client Services Manager, you will be responsible for driving project execution, client success, and operational excellence.

Company Overview

The Select Group (TSG) is a privately held technology consulting firm headquartered in Raleigh, North Carolina, since 1999. We deliver end-to-end consulting services across diverse industries in the U.S. and Canada, helping clients solve challenges, inspire digital innovation, and achieve results.

Our service areas include Cloud & Infrastructure, Cybersecurity, Data & AI, Digital Transformation, Learning & Development, and Project Management & Agile, aimed at creating long-term success aligned with your business goals.

Key Responsibilities

1. Ensure SOW compliance, all deliverables, milestones, and timelines are met.
2. Train Service Delivery team members in best practices around SOW execution and customer satisfaction, following TSG processes.
3. Manage team utilization and capacity, optimizing performance across multiple SOWs.
4. Facilitate handoffs from Solutions Development to Service Delivery and develop project frameworks for success.
5. Collaborate with cross-functional teams to optimize delivery processes.

Client Success & Relationship Management

1. Serve as the senior contact for escalations and key client relationships, ensuring satisfaction.
2. Partner with Sales to identify growth opportunities through expansion and upselling.
3. Collaborate on pipeline opportunities to ensure alignment with team capacity.
4. Support development of tools for success metrics and client reporting.

Team Development & Continuous Improvement

1. Provide strategic leadership and support to the Service Delivery team.
2. Mentor team members to manage projects and client relationships effectively.
3. Monitor team performance and adapt to project variables.
4. Optimize team utilization with leadership support.
5. Refine project execution plans for efficiency and client satisfaction.
6. Advocate for customer feedback to drive improvements.

Qualifications

Experience

• 5+ years in Customer Success, Project Management, or similar roles in tech consulting or professional services.
• 2-4 years in a leadership role, preferably with direct reports.
• Deep understanding of SOW-based service delivery and contractual execution.

Core Competencies

• Knowledge of contractual frameworks, scope, change orders, SLAs, KPIs.
• Proven leadership in cross-functional team environments.
• Strong analytical, innovative, and problem-solving skills.
• Excellent client relationship skills with enterprise clients.
• Ability to identify challenges early and develop solutions.
• Excellent communication skills, technical and non-technical.
• Experience with Project Management and CRM tools (e.g., Salesforce, Jira).

Preferred Qualifications

• PMP or CSM certification is a plus.

Our Culture

We prioritize caring for our people, fostering inclusivity, and supporting wellbeing, growth, and shared success.

Equal Opportunity Employer

We provide equal employment opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. For accommodations, contact [e-mail].

For California applicants, see our CCPA Notice at https://www.selectgroup.com/ccpa-notice/.

Connect With Us

• Follow us on LinkedIn and Instagram to see our culture in action.
• Share this opportunity with someone you know.

Questions? Contact our talent acquisition team.