Client Services Manager

Walk West

Raleigh (NC)

Hybrid

USD 70,000 - 80,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Healthcare, dental, and vision coverage

Professional development and leadership coaching opportunities

Performance bonus potential

Job summary

A forward-thinking branding agency in Raleigh, NC is seeking a Client Services Manager to ensure excellence in client engagement. This role requires strong writing and editing skills, along with over 8 years of experience in client services or PR. The Client Services Manager will manage client relationships, guide content strategies, and utilize AI tools. Competitive compensation of $70k-$80k along with a hybrid work model and comprehensive benefits are offered.

Qualifications

8+ years in client services, PR, content strategy, or marketing communications.
Proven ability to juggle multiple clients and deadlines with skill and precision.
Experience with executive visibility, thought leadership campaigns, or crisis communications.

Responsibilities

Serve as the primary relationship manager for executive clients.
Lead onboarding, monthly client meetings, and deliver bi-weekly reporting.
Shape client content strategies, guiding thought leadership, writing, and storytelling.

Skills

Client services

Writing

Editing

Storytelling

Interpersonal skills

Education

Bachelor’s degree in Communications, PR, Journalism, or related field

Tools

Media analytics tools (Cision, Muck Rack, Meltwater)

AI tools

Job description

At ExecBrand Authority (EBA), powered through Walk West, we help ambitious leaders transform their personal brands into platforms of influence. In today’s trust-driven economy, your reputation isn’t a side asset—it is the business.

We are the brand architects for executives who want to dominate their industries through powerful thought leadership. Our team of award-winning business leaders, best-selling authors, PR experts, and brand strategists builds strategies that drive visibility, credibility, and influence.

EBA is a new line of business within Walk West, giving you the chance to step in at the ground floor of something truly transformative. You’ll be part of a team that’s rewriting the playbook on executive branding—helping leaders break through noise, amplify their authority, and unlock opportunities that change the trajectory of their careers and organizations.

Position Overview

The Client Services Manager ensures that every client engagement is executed with clarity, excellence, and measurable impact. This individual will serve as the primary contact for executive clients—leading onboarding, managing relationships, coordinating freelancers, and delivering reporting tied to brand goals.

They will create bi-weekly client reports, lead monthly progress meetings, and oversee execution across writers, PR partners, and designers. A strong background in writing, editing, and content strategy is essential, as this role often shapes client messaging into polished, market-ready narratives.

The CSM will also be expected to leverage AI and prompt engineering—combined with human innovation—to enhance content, insights, and reporting. Note this is an individual contributor position currently without direct reports.

Key Responsibilities

Serve as the primary relationship manager for executive clients.
Lead onboarding, monthly client meetings, and deliver bi-weekly reporting.
Shape client content strategies, guiding thought leadership, writing, and storytelling.
Manage freelancers and external vendors to ensure quality and timeliness.
Leverage AI and prompt engineering with human innovation to create and enhance content, insights, and reporting.
Use media analytics tools (Cision, Muck Rack, Meltwater) to measure outcomes and guide strategy.
Anticipate client needs and provide proactive recommendations.
Translate complex client objectives into compelling, media-worthy narratives.
Secure meaningful media placements across local, national, and trade outlets.
Collaborate with leadership to continually elevate the client experience.

Qualifications & Preferred Skills

8+ years in client services, PR, content strategy, or marketing communications.
Strong writing, editing, and storytelling skills across multiple formats.
Proven ability to juggle multiple clients and deadlines with skill and precision.
Experience with executive visibility, thought leadership campaigns, or crisis communications.
Knowledge of digital PR strategies and integration with social media.
Proven track record of securing meaningful media coverage.
Strong interpersonal and client relationship management abilities.
Confidence in presenting to and advising senior-level clients.
Proficiency in AI tools and prompt engineering for content creation and reporting.
Bachelor’s degree in Communications, PR, Journalism, or related field (preferred).

Compensation & Benefits