Client Services Manager

Virtual Emily Staffing; Miami (FL); Remote; USD 70,000 - 100,000; Full time

Job summary

Virtual Emily Staffing is seeking a Client Services Manager to join their dynamic team. This role involves managing client relationships and ensuring the success of coaching programs. Ideal candidates will have extensive experience in client services, strong communication skills, and a passion for leadership development. Opportunities for remote work, professional growth, and travel are included.

Benefits

Innovative Culture

Supportive Team

Remote Work Options

Professional Growth Opportunities

Competitive Salary

Paid Time Off

Family Days

Qualifications

• 5+ years experience in client services or account management.
• Excellent project management abilities.
• Strong interpersonal skills with executive presence.
• Experience with technology platforms like Salesforce.

Responsibilities

• Manage client accounts and ensure seamless execution of coaching programs.
• Measure coaching impact and report insights.
• Cultivate client relationships for program expansion.

Skills

Project Management

Interpersonal Skills

Client Relationship Management

Technology Comfort

Learning Agility

Education

Bachelor’s Degree or Equivalent Experience

Master’s Degree (Completed or In Progress)

Tools

Salesforce

Microsoft Teams

Job description

We are looking for a Client Services Manager to join our collaborative, high-performing team. If you are an organized, client-focused professional who thrives on building relationships and delivering exceptional results, this is your opportunity to help shape the leadership journey of top executives worldwide.

As Manager, Client Services, you’ll be a trusted partner to our clients to support them in achieving exceptional coaching outcomes.

Responsibilities:

1. Partner with clients to understand their leadership development needs and ensure seamless execution of coaching programs.
2. Manage client accounts by supporting the company’s proprietary Match, Coach, Manage, and Measure process.
3. Serve as a liaison between clients, coaches, and internal teams to maintain a superior client experience.
4. Support coach onboarding, coach evaluations, and engagement efforts to strengthen our coach community.
5. Measure coaching impact through reporting and insights to demonstrate our success and ROI.
6. Assist with client invoicing, contract tracking, and business reviews to ensure efficient operations and value delivery.
7. Cultivate client relationships to expand programs and identify opportunities for growth.
8. Share thought leadership and industry best practices to help clients achieve their leadership goals.

What You Bring:

1. 5+ years of experience in client services, account management, or a similar role.
2. Excellent project management abilities to coordinate multiple programs and deadlines.
3. Strong interpersonal skills with executive presence and a collaborative approach.
4. Comfort with technology; experience with platforms like Salesforce and Microsoft Teams preferred.
5. A passion for learning and a desire to grow your skills.
6. Bachelor’s degree or equivalent experience required. Master’s Degree completed or in progress a plus.

Coaching certification is a plus

Apply with us!

Our Culture & Benefits:

• Innovative Culture: Join a team that values creativity, growth, and results.
• Supportive Team: Collaborate with passionate colleagues dedicated to excellence.
• Flexibility: Enjoy a remote role with opportunities to travel and connect with clients and teammates.
• Professional Growth: Gain exposure to industry-leading practices in executive coaching and leadership development.

Work Monday to Friday

Competitive Salary + Paid time OFF + Family days

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Business Development and Sales

Industries

• Staffing and Recruiting

This job posting is active and accepting applications.