Client Services Manager

GardaWorld; Mechanicsburg (Cumberland County); On-site; USD 55,000 - 65,000; Full time

Job summary

GardaWorld is seeking a Security Client Services Manager to ensure exceptional customer service and oversee security operations. This pivotal role includes client relationship management and staff development, emphasizing effective communication and leadership. Join GardaWorld, recognized for its commitment to employee growth and high service standards.

Benefits

Car Allowance: $300 / month

Comprehensive Benefits: Medical, dental, and vision insurance

401(k) with employer matching contributions

Paid time off (PTO) policy

Paid holidays

Disability coverage

Life insurance options

Career growth opportunities

Qualifications

• Minimum 1 year management experience; 3 years preferred.
• Experience overseeing multiple sites is required.
• Authorized to work in the U.S.

Responsibilities

• Supervise day-to-day security services and ensure high standards.
• Develop and maintain effective relationships with clients.
• Participate in recruitment and training of staff.

Skills

Business Acumen

Problem Solving

Communication

Leadership & Navigation

Relationship Management

Ethical Practice

Resilience

Education

College degree in business or related field

Job description

1 week ago Be among the first 25 applicants

Job Description

The Security Client Services Manager serves as a liaison between the organization and our customers and works to ensure that customer service is of the highest of standards – capable of representing GardaWorld as the premier provider of contract security services in the industry. The ideal candidate must have the ability to understand financial reports and establish personal credibility with internal and external clients by being honest, forthright, consistent and dependable.

Job Description

The Security Client Services Manager serves as a liaison between the organization and our customers and works to ensure that customer service is of the highest of standards – capable of representing GardaWorld as the premier provider of contract security services in the industry. The ideal candidate must have the ability to understand financial reports and establish personal credibility with internal and external clients by being honest, forthright, consistent and dependable.

What’s In It For You

• Competitive Salary:$55,000 - $65,000 / year
• Car Allowance: $300 / month
• Work Site Location: Greater Harrisburg, PA
• Comprehensive Benefits:Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
• Career Growth: Career growth opportunities at GardaWorld
• Travel: Travel expectations vary by branch, with daily visits to client sites within the market.
  
  

Your Responsibilities

• Supervise the day-to-day security service provided to the facilities and ensure service is of the highest standards
• Develop and maintain effective relationships with clients and employees and serve as the liaison between GardaWorld, our clients, and our assigned staff
• Meet regularly with clients to address problems and offer solutions, provide status updates, communicate needs, and ensure contract compliance and complete customer satisfaction
• Participate in the recruitment, selection, orientation, training, and continual development of staff assigned to the accounts
• Routinely visit and inspect supervisors and security officers assigned to accounts within the business unit, including but not limited to reviewing reports, providing training & guidance, evaluating proficiency ensuring compliance to contract specifications as well as GardaWorld policy, providing assistance when necessary, and initiating corrective action as required
• Maintain thorough knowledge and understanding of post specifications, post orders, instructions, patrol areas, zones, emergency procedures, staffing requirements/priorities, client policies and procedures, and any other information necessary for the effective and efficient operation within the business unit
• Assist in the development and implementation of staffing schedules, budgets, payroll, and other reports
• Ensure 100% compliance with all federal, state and local regulations in assigned accounts.
• Ensure 100% compliance with all contracts and collective bargaining agreements in assigned accounts.
• Recommend new approaches, policies and procedures to effect continual improvements in efficiency of department and services performed.
• Ensure progressive discipline is followed on all corrective actions.
  
  

Your Qualifications

• A college degree in business or related field.
• Authorized to work in the United States
• Able to pass an extensive screening process
• Minimum 1 year management experience; 3 years preferred
• Must have experience overseeing multiple sites
• Must have leadership experience
• Add additional qualifications as needed/required.
  
  

Competencies

Your Skills and Competencies:

• Hands-on Approach
• Business Acumen
• Problem Solving
• Communication
• Consultation
• Cultural Awareness
• Leadership & Navigation
• Relationship Management
• Ethical Practice
• Resilience
  
  

Ideal Skills, Characteristics, & Experiences

• Results and people-oriented, balancing business considerations
• Process-driven mentality
• Highly organized
• Self-motivated with a high sense of urgency
• Stable, progressive work history
• Excellent communication skills
• Acts with integrity
• Resilient and adaptable
• Competitive spirit
• Ability to develop relationships at all levels
• Willingness to get involved in all aspects of the business
  
  

GardaWorld: Make the World a Safer Place

In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers.

GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry.

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

License # CP-51-MD-0000581-2018

Qualifications

Education

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Security and Investigations

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