Client Services Manager

Find Great People | FGP; Columbia (SC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

Job summary

Find Great People | FGP in Columbia, SC is seeking a Benefits Account Manager to serve as the primary contact for employers on benefits and retirement plans. This is a Direct Hire, permanent role on-site in Columbia.

You will respond to inquiries, review transactions, assist with payroll submissions, coordinate with internal teams, and support year-end reporting and compliance. The schedule is Monday–Friday, 8:00 AM–5:00 PM.

Qualifications

• Associate's or Bachelor's degree required.
• Experience in retirement plans, benefits administration, payroll, financial services preferred.
• Strong communication and customer service skills.
• Proficiency in Microsoft Office, including Excel.
• Excellent attention to detail, organization, and follow-through.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Paid Time Off (PTO) included.

Responsibilities

• Respond to inquiries from employers, advisors, and plan participants.
• Review and process plan-related transactions, forms, and requests.
• Assist clients with payroll submissions and online system functionality.
• Identify and resolve administrative issues and data discrepancies.
• Review reports, contribution activity, and plan information for accuracy.
• Support year-end reporting, audits, and compliance-related activities.
• Coordinate with internal teams to ensure timely and accurate plan administration.
• Participate in system enhancements, testing, and process improvement initiatives.
• Maintain accurate records and perform additional duties as assigned.

Skills

Communication skills

Customer service

Attention to detail

Microsoft Excel

Time management

Education

Associate's or Bachelor's degree

Tools

Microsoft Office

Job description

Summary: Our benefits services client in Columbia is looking to hire a Benefits Account Manager to serve as the primary point of contact for employers regarding all aspects of benefits and retirement plans.

This is a Direct Hire permanent position sitting fully on-site in Columbia.

Responsibilities:

• Respond to inquiries from employers, advisors, and plan participants.
• Review and process plan-related transactions, forms, and requests.
• Assist clients with payroll submissions and online system functionality.
• Identify and resolve administrative issues and data discrepancies.
• Review reports, contribution activity, and plan information for accuracy.
• Support year-end reporting, audits, and compliance-related activities.
• Coordinate with internal teams to ensure timely and accurate plan administration.
• Participate in system enhancements, testing, and process improvement initiatives.
• Maintain accurate records and perform additional duties as assigned.

Qualifications:

• Associate's or Bachelor's degree required.
• Experience in retirement plans, benefits administration, payroll, financial services, preferred.
• Strong communication and customer service skills.
• Proficiency in Microsoft Office, including Excel.
• Excellent attention to detail, organization, and follow-through.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Paid Time Off (PTO)

Schedule: Monday–Friday, 8:00 AM–5:00 PM