Client Services Manager

Clarion Security LLC; Atlanta (GA); On-site; USD 65,000; Full time

Job summary

Clarion Security LLC is seeking a Client Service Manager to oversee the security and safety of client properties. The ideal candidate will possess a Bachelor's degree and at least five years of related experience, excelling in client relationships and project management.

Benefits

Medical, dental, and vision coverage

401K

Employee assistance programs

Qualifications

• 5+ years of relevant experience required.
• Proven ability to manage multiple projects.
• Excellent verbal and written communication skills.

Responsibilities

• Be the main contact for building client relationships.
• Ensure timely delivery of solutions according to customer needs.
• Monitor and analyze customer usage of products.

Skills

Client service management

Communication

Negotiation

Critical thinking

Attention to detail

Time management

Education

Bachelor's Degree in relevant field

Tools

Microsoft Office Suite

Salesforce

Job description

Job Details

Job Location: Atlanta, GA - Atlanta, GA

Position Type: Full Time

Salary Range: Undisclosed

Job Shift: Any

Description

Job Description

Clarion Security LLC takes pride in building its culture of excellence one professional team member at a time. Not only do we hire the best, but we build winners. We encourage diversity and inclusion and realize the value of allowing officers to bring their best selves to the team. We offer medical, dental, and vision coverage, life insurance, 401K, employee assistance programs, perks, and more for all full-time positions! Join a company where you are more than just another guard.

As a Clarion Client Service Manager, you will be responsible for the security and safety of our client's property and personnel. You will know all site-specific policies and procedures, be attentive and alert, record and report incidents, and participate in the client's emergency response procedures as appropriate and provide superior customer service.

Client Service Manager responsibilities include developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders. Client Service Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Manage and develop client accounts to initiate and maintain favorable relationship with clients. Responsible for leading a team of Account Managers dedicated to meeting the operational needs of assigned client segments.

Requires a bachelor's degree in area of specialty or at least 5 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices and procedures. Rely on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to head of a unit/department.

Responsibilities:

• Be the primary point of contact and build long-term relationships with customers
• Help customers through email, phone, online presentations, screen-share and in person meetings
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Monitor and analyze customer's usage of our product
• Liaise between the customer and internal teams

Qualifications

Requirements:

• Proven client servicemanagement or other relevant experience
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills
• Bachelor's Degree in appropriate field of study or equivalent work experience
• 5+ years of marketing experience with agency background desirable
• Deep digital understanding
• Self-motivated and able to thrive in a results-driven environment
• Natural relationship builder with integrity, reliability and maturity
• Ability to prioritize among competing tasks
• Critical thinking and problem-solving skills
• Understanding of website development, marketing, measurement and analytics, content management, digital marketing and internet technology
• Excellent time and project management skills. You're always looking to improve inefficient processes
• Keen attention to detail and adherence to deadlines
• Flexible work schedule with weekend availability
• Expert at Microsoft Office Suite, Google Apps, Salesforce and help desk support software

Account Manager top skills & proficiencies:

• Teamwork
• Planning
• Build Relationships
• People Skills
• Initiative
• Customer Focus
• Emphasize Excellence
• Manage Multiple Projects
• Attention to Detail
• Be at least 25years of age.
• Possess effective written and oral communication and interpersonal skills to work in a team environment and to interact with customers, clients, and visitors of all categories.
• As a condition of employment, employee must successfully complete a background investigation and a drug screen in accordance with all federal, state, and local laws.
• Driving Positions: must possess a valid Driver's License with at least one year of driving experience, a clean driving record, and the ability to safely operate a vehicle required.
• Utilization of computer skills to operate Office and CRM software.
• Able to: Occasionally lift or carry up to 40 pounds, climb stairs or ramps occasionally, stand or walk on various surfaces for long periods of time.

Job Type: Full-time

Pay Rate: $65,000 (Annual)

We proudly support Military, Law Enforcement, and Corrections veterans.

https://clarionsecurity.com/apply-now/

EOE/Minorities/Females/Vet/Disability/Sexual Orientation/Gender Identity Clarion Security LLC is an Equal Opportunity Employer committed to hiring a diverse workforce.