Client Services Leader — Strategic, High-Volume Support

Virginia Tech; Blacksburg (VA); On-site; USD 54,900 - 67,100; Full time

Job summary

A leading educational institution in Virginia seeks a candidate to manage federal financial aid programs. Responsibilities include analyzing complex financial information and mentoring staff in a busy environment. Ideal candidates will have a Bachelor's degree, strong leadership skills, extensive customer service experience, and proficiency with relevant tools. A Master's degree is preferred, with a salary budget set at $61,000. Applications are welcome until October 20, 2025.

Qualifications

• Must have a Bachelor’s degree with experience equivalent to an advanced degree.
• Extensive experience with federal financial aid programs required.
• Proficiency with office productivity tools, word processing, and database systems expected.

Responsibilities

• Analyze, interpret, and communicate complex financial information effectively.
• Mentor and hold staff accountable in a high-volume environment.
• Manage multiple priorities and meet tight deadlines.

Skills

Leadership and supervisory ability

Customer service experience

Analytical skills

Exceptional communication

Interpersonal skills

Education

Bachelor's degree

Master's degree in higher education, business, or public administration

Tools

Banner

Job description

A leading educational institution in Virginia seeks a candidate to manage federal financial aid programs. Responsibilities include analyzing complex financial information and mentoring staff in a busy environment. Ideal candidates will have a Bachelor's degree, strong leadership skills, extensive customer service experience, and proficiency with relevant tools. A Master's degree is preferred, with a salary budget set at $61,000. Applications are welcome until October 20, 2025.