Client Services Leader – Home Health Care

BAYADA Home Health Care; Columbia (SC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Award-winning workplace

Weekly pay

Comprehensive benefits

Work-life balance

Career growth

Public Service Loan Forgiveness (PSLF)

Job summary

BAYADA Home Health Care in Columbia, SC is seeking a Client Services Manager to lead client services coordination and scheduling in a compassionate home health care setting.

The role emphasizes building client relationships, working with referral sources and payors, and supervising field staff in collaboration with Clinical Managers. It requires a Bachelor's degree and strong EMR skills.

Qualifications

• Bachelor degree is required.
• Comparable experience staffing/scheduling at a home care agency preferred.
• Prior supervisory experience a plus.
• Demonstrated record of successfully taking on increased responsibility (goal achievement).
• Ambition to grow and advance beyond current position.
• Strong computer skills required (electronic medical record).
• Excellent communication and interpersonal skill.

Responsibilities

• Provide superior customer service and quality home care.
• Focus on managing coordination of client services and emergent scheduling issues.
• Manage your Client Services Manager caseload while proactively growing it.
• Build lasting relationships with clients, referral sources, payors and community organizations.
• Develop strong, communicative relationships with the team.
• Maintain effective fiscal management of your caseload by monitoring metrics.
• Partner with Clinical Managers to provide supervision and support to field employees.

Skills

Communication

Interpersonal skills

Supervisory experience

EMR proficiency

Staffing/Scheduling experience

Goal achievement

Education

Bachelor degree

Tools

EMR systems

Job description

BAYADA Home Health Care in Columbia, SC is seeking a Client Services Manager to lead client services coordination and scheduling in a compassionate home health care setting.

The role emphasizes building client relationships, working with referral sources and payors, and supervising field staff in collaboration with Clinical Managers. It requires a Bachelor's degree and strong EMR skills.