Client Services Lead — Hybrid, Coaching & Growth

MFS International Australia Pty Ltd; Boston (MA); Hybrid; USD 56,000 - 81,000; Full time

Benefits offered by this job

Education Assistance: Tuition Reimb. 8

Retirement plan contributions

Generous paid leave

Healthcare plans

Job summary

MFS, a leading global investment manager, is seeking a Supervisor to oversee day-to-day client services operations and contribute to mutual fund projects. You will mentor staff, implement training, and ensure compliance with evolving reporting rules and processes.

With 4–5+ years in client services and strong communication, you will escalate issues promptly and drive quality and productivity across the department. This hybrid role offers robust benefits and development opportunities.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 4–5+ years of client services experience.
• Strong written and oral communication skills.
• Proven leadership and organizational abilities.

Responsibilities

• Manage day-to-day operations of a work group and ensure deadlines.
• Participate in projects related to mutual fund products and system updates.
• Train staff through formal sessions on customer service trends and updates.
• Prepare procedures outlining customer service requirements in a controlled environment.
• Escalate issues to management when needed.
• Coach and develop employees to meet quality standards.

Skills

Communications

Leadership

Interpersonal skills

Organization

Multitasking

Training & coaching

Education

Bachelor’s degree or equivalent experience

Job description

MFS, a leading global investment manager, is seeking a Supervisor to oversee day-to-day client services operations and contribute to mutual fund projects. You will mentor staff, implement training, and ensure compliance with evolving reporting rules and processes.

With 4–5+ years in client services and strong communication, you will escalate issues promptly and drive quality and productivity across the department. This hybrid role offers robust benefits and development opportunities.