Client Services & Fulfillment Specialist

Pero Family Farms Food Company LLC; Delray Beach (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k)

Health, Dental, Vision Insurance and 2

Paid Time Off (PTO)

Job summary

Pero Family Farms Food Company LLC is seeking a Client Services Coordinator in Delray Beach, FL. The role handles order processing, cross-functional coordination, and maintains client records while learning all products and processes within the organization.

The candidate will communicate with sales, operations, and finance teams, address order issues, and support the team to deliver personalized service under GMP guidelines. Onsite, full-time position.

Qualifications

• Bachelor's degree in business administration, supply chain management, or a related field.
• 3+ years of proven experience in client services, customer relations, or account management, preferably in the food manufacturing industry.
• Strong communication (written and verbal) and interpersonal skills, with the ability to build rapport and collaborate with internal and external teams.
• Excellent organizational and multitasking abilities, with a keen attention to detail in a fast-paced environment.
• Proficiency in project management tools and CRM software, as well as Microsoft Office suite.

Responsibilities

• Receive and process client orders accurately and efficiently.
• Coordinate with internal teams to ensure timely delivery of orders.
• Address any issues or concerns related to orders, such as delays or quality issues.
• Maintain accurate records of client interactions, service requests, and resolutions using designated software systems.
• Support your team so that they can promptly respond to client requests, providing accurate information and addressing concerns effectively.
• Ability to access coolers and be exposed to cold temperatures to preview product and pack samples as necessary.
• Learn to review reports and analyze data to track client satisfaction levels, service metrics, and identify areas of improvement.
• Proactively communicate trends and forecasting insights to Managers to facilitate strategic decision-making and ensure alignment with the client’s needs.
• Collaborate with cross-functional teams such as sales, operations, and finance to coordinate resources, schedule appointments, and resolve any service-related issues.
• Help support your Client Services team to better build and maintain strong relationships with clients, understanding their unique requirements and preferences to deliver personalized service.

Skills

Strong communication

Interpersonal skills

Organizational skills

CRM software

Microsoft Office

Project management tools

Education

Bachelor's degree in business administration, supply chain management, or a related field

Tools

CRM software

Microsoft Office

Job description

Pero Family Farms Food Company LLC is seeking a Client Services Coordinator in Delray Beach, FL. The role handles order processing, cross-functional coordination, and maintains client records while learning all products and processes within the organization.

The candidate will communicate with sales, operations, and finance teams, address order issues, and support the team to deliver personalized service under GMP guidelines. Onsite, full-time position.