Client Services Executive

Whalar; New York (NY); À distance; USD 55 000 - 85 000; Plein temps

Avantages offerts par ce poste

Parental leave

Volunteer days

Home office stipend

Professional development

Annual bonus

Private medical insurance

Health cash plan

Pension scheme

Phone & internet

Calm App

Fwrd app

Remote work

Paid vacation 25 days

Résumé du poste

Whalar in New York is seeking a proactive team member to support creator and influencer campaigns. You will source creators, manage relationships, and briefing while ensuring content aligns with briefs and quality standards.

The role emphasizes hands-on collaboration with internal and external teams to deliver creative outputs that meet client vision. Join a remote/flexible work environment with offices in NY, London, LA and Malaga, and benefit from a company-wide yearly bonus, medical

Qualifications

• 1+ years in the creator and influencer landscape.
• Affinity for social media, content creators and influencers is a plus.
• Creative and curious mindset with a can-do attitude.
• Strong detail-oriented, organizational and interpersonal skills.

Responsabilités

• Creator Sourcing: identify, gather info and vet creators across platforms (Instagram, Facebook, TikTok, YouTube, Snapchat, etc.).
• Creator Management: build relationships through outreach, onboarding, contracting, briefs and campaign feedback.
• Creative Briefing: develop and issue creator briefs and lead day-to-day content development communications.
• Content Review & Quality Control: review creator content for ASA/IP compliance, alignment with brief and quality.
• Content Scheduling & Monitoring: create and maintain posting schedules; monitor posts for accuracy and sentiment.
• Campaign Performance: assist in tracking, budgeting, data capture and wrap reports.
• Cultural pulse: stay current with creator economy trends and discoveries.

Description du poste

• Start Date: ASAP
• The Client Services team has ultimate responsibility for the creative output of client campaigns
• Client Services ensure the smooth execution of projects and have a helicopter view over all parts of the campaign process, working with expert teams and specialist partners (both internally and externally) to bring a brand’s creative vision to life
• The Client Services team are the gatekeepers of this vision and the guardians of the brands we work with
• The team has three core functions:
• Manage client relationships, creator partnerships, budgets and timings across any executional workflows
• Act as the central resource that brings in the right expertise at the right time, facilitating collaboration
• Facilitate client retention and client satisfaction through quality creative output and excellent operational and servicing standards
• Here’s what you’ll do day-to-day:
• Creator Sourcing: Source, gather information and demographics, and vet creators across multiple platforms, including Instagram, Facebook, TikTok, YouTube, Snapchat and more
• Creator Management: build strong relationships with creators throughout a campaign cycle and beyond, from outreach, negotiations, ECHO onboarding and contracting to creator briefing, creative concept review, content gatekeeping, content scheduling and campaign feedback loops. This may also include managing product logistics for a campaign
• Creative Briefing: Develop and issue creator briefs, immersing creators into the campaign, and lead day-to-day communications for content development
• Content Review & Quality Control: Be the first point for review of all creator content. Check for ASA and IP compliance, alignment with brief and quality of content, and create an efficient feedback loop back to creators
• Content Scheduling & Monitoring: Create a posting schedule and keep it up to date throughout the campaign period. Monitor posts once they are live to ensure accuracy and to flag any negative sentiment the post may be receiving
• Campaign Performance: Work closely with the Manager on overall campaign success, including updating campaign trackers consistently, timeline management, budget management, data capture and wrap reports
• Act as a cultural pulse of all things creator economy - live and breathe social media, consuming and presenting back trends and new discoveries

Benefits

• Up to four months of fully paid parental leave
• Charity volunteer days
• Home office stipend
• Professional development stipend
• Company-wide yearly bonus
• Private medical insurance
• Health cash plan
• Private pension scheme
• Monthly phone/internet reimbursement
• Calm App subscription (Add up to 4 dependents)
• Fwrd personal development App subscription
• Remote/flexible work with offices in NY, London, LA and Malaga
• 25 working days of paid vacation each year, with office closure between Christmas and New Year’s Day

Thrive in an environment where collaboration, flexibility and scrappiness are valued more than job titles, rigid structure and legacy ways of workingHave 1+ years' experience in the general creator and influencer landscapeHave an affinity for social media, content creators and/or experience is a plusHave a creative and curious mindset and can-do attitudeHave strong detail-oriented, organizational and interpersonal skills