Associate Director of Client Services

Whalar; New York (NY); À distance; USD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Parental leave (up to four months)

Volunteer days

Home office stipend

Professional development stipend

Company-wide yearly bonus

Private medical insurance

Health cash plan

Private pension scheme

Monthly phone/internet reimbursement

Remote/flexible work with offices in 1

25 paid vacation days

Résumé du poste

Whalar is seeking an Associate Director, Client Services to lead the delivery and growth of key client partnerships across social campaigns. You will coordinate cross-functional teams, mentor a high-performing group, and drive exceptional client experiences while shaping strategy with creators and platforms.

You will manage budgets, oversee contract processes with the Business Affairs team, and contribute to new business opportunities, ensuring measurable impact for clients and the agency.

Qualifications

• 5+ years’ agency or brand experience with team management.
• Proven track record delivering programs for large client accounts.
• Strong communication, organization and interpersonal skills.

Responsabilités

• Lead and develop a high-performing Client Services team and drive growth.
• Deliver flawless campaigns across TikTok, Instagram, YouTube and other platforms.
• Mentor talent, manage budgets, and partner with cross-functional teams.
• Support new business pitches and act as trusted client advisor.

Connaissances

Team leadership

Client management

Cross-functional collaboration

Campaign delivery

Budget tracking

Outils

Echo

Trackers

Description du poste

• We’re looking for an Associate Director, Client Services to lead the successful delivery and continued growth of some of Whalar’s most important client partnerships
• Sitting at the intersection of clients, creators, and cross-functional teams, you’ll ensure exceptional campaign execution while serving as a trusted strategic advisor who consistently delivers outstanding client experiences
• You’ll lead and develop a high-performing Client Services team, driving operational excellence, mentoring future leaders, and creating an environment where both people and campaigns thrive
• Beyond campaign delivery, you’ll help shape account growth, contribute to new business opportunities, and champion the evolving creator economy by bringing fresh thinking, industry knowledge, and creative solutions to every client engagement
• Success in this role means building lasting client relationships, developing exceptional talent, and delivering creator marketing programs that produce measurable business impact
• Act as a senior liaison with our clients, content creators, cross functional teams and other partners, ensuring the delivery of flawless campaigns through exemplary client service
• Manage the team’s day-to-day tasks and operations of campaign delivery, with support from Director
• Be a positive, solutions-first role model and expertly mentor, train and develop team members through robust career pathing
• Competently and confidently deliver campaigns across all social media & content platforms, mainly TikTok, Instagram, and YouTube
• Maintain project workflow tools (e.g. Echo, trackers), templates and ensure no silos between project teams
• Assist team in creator negotiations (where applicable) with support from Director
• Manage all contracting alongside the Business Affairs team and creators/agents
• Track budgets and financial tracking on all spends, ensuring budgets are fully optimized, responsible for campaign reconciliation
• Work alongside the Measurement, Media & Analytics team to build campaign wrap reports and other ad-hoc reporting deliverables
• Maintain a pulse on all things social media: the landscape, creator news, emerging platforms, creators, trends, etc
• Support in new business pitches
• Have high trust with leadership and showcase exceptional client and objection-handling skills, able to serve as a point of escalation

Benefits

• Up to four months of fully paid parental leave
• Charity volunteer days
• Home office stipend
• Professional development stipend
• Company-wide yearly bonus
• Private medical insurance
• Health cash plan
• Private pension scheme
• Monthly phone/internet reimbursement
• Calm App subscription (Add up to 4 dependents)
• Fwrd personal development App subscription
• Remote/flexible work with offices in NY, London, LA and Malaga
• 25 working days of paid vacation each year, with office closure between Christmas and New Year’s Day

Appreciate and understand the value of top quality creativityHave a solid understanding of the creator economy, social media advertising ecosystem and an insatiable appetite for learning about industry innovationsBe a curious self-starter with a problem-solving mindset and a proactive, can do attitudeExperience with gaming brands and creators is a plusHave strong detail-oriented communication, organizational and interpersonal skills5+ years’ agency or brand experience, including team managementProven track record of successful program delivery and account growth with large customer accountsGreat management skills, a natural leader and motivator of people