Professional Services Business Development Director

Smartsheet; United States; Remote; USD 170,000 - 210,000; Full time

Benefits offered by this job

Medical/vision and dental coverage

401k Match

Flexible Time Away Program

Life insurance and disability plans

Paid holidays

Parental Leave

Volunteer Day

Professional growth opportunities

Company-funded perks

Teleworking options

Counseling membership

Smartsheet account and perks

Job summary

A technology company is seeking a high-impact Client Services Director to lead the end-to-end sales cycle for its Services Portfolio. Responsibilities include driving value-led selling, managing relationships with key stakeholders, and generating sales pipelines. Ideal candidates have 7+ years in enterprise service roles, with a strong focus on value-based selling strategies that ensure successful outcomes for customers. This position is remote eligible and comes with a competitive salary and benefits package.

Qualifications

• 7 years of experience in services or solutions quota for enterprise customers.
• Proven track record in closing Professional Services opportunities over $250k.
• Strong command of value-based selling techniques tied to ROI.

Responsibilities

• Lead the services sales cycle from qualification to signed Statement of Work.
• Develop trusted relationships with executive sponsors and key decision makers.
• Mentor peers and share market insights to undergo go-to-market refinements.
• Develop trusted relationships with executives, procurement, and key decision makers.
• Maintain ~3x coverage and progress opportunities with clear next steps.
• Forecast with Salesforce and Clari; protect the quarterly results and shape the next.
• Mentor peers and contribute to GTM refinements.

Skills

Value-based selling

Stakeholder engagement

Pipeline management

Challenger

Executive stakeholder management

Multi-stakeholder deals

Forecasting & pipeline discipline

Education

BA/BS degree

Advanced degree

Tools

Salesforce

Clari

Job description

For over 20 years, Smartsheet has helped people and teams achieve—well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space— space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.

Smartsheet is looking for a high-impact Client Services Director to join our Professional Services Sales team. This role owns the end-to-end sales cycle for Smartsheet’s Services Portfolio and drives customer value by positioning Smartsheet as a strategic partner. We are seeking candidates who operate by: leading complex, multi-solution pursuits, influencing executive stakeholders, and applying value based selling to measurable business outcomes.

You will report to the Director, Customer Outcomes and this is a remote eligible role.

You Will

• Own the services sales cycle: Lead pursuits from early qualification through signed Statement of Work (SOW), with or without AE/SE support
• Elevate conversations: Uplevel customer and account team discussions across the Customer Outcomes lifecycle to influence platform adoption, multi solution expansion, and long term value creation
• Drive value-led selling: Apply value frameworks (e.g., Smartsheet Value Selling, MEDDIC, Challenger) to uncover priorities, link them to Smartsheet solutions, and advise the customer through opportunity closed-won
• Engage executives: Develop trusted relationships with executive sponsors, procurement, and key decision makers to accelerate deal velocity and eliminate last mile friction
• Generate and progress pipeline: Maintain ~3× coverage by identifying whitespace, creating new opportunities, and advancing stalled pursuits with clear next steps and mutual action plans
• Forecast with discipline: Use Salesforce and Clari for precise pipeline hygiene, risk surfacing, and call accuracy; proactively course correct to protect the quarter while shaping the next
• Contribute thought leadership: Mentor peers, share market/competitive insights, and inform GTM refinements (offers, packaging, playbooks)

You Have

• 7 years carrying a services or solutions quota for enterprise customers, with a consistent record of closing Professional Services opportunities >$250k (seven-figure TCV experience a plus)
• Proven success leading complex, multi-stakeholder, multi-solution deals and collaborating across account teams
• Strong command of value-based selling (e.g., Smartsheet Value Selling, MEDDIC, Challenger) and speaking to defensible business cases/ROI tied to outcomes and CLV
• Track record in territory management and account planning across Large Enterprise
• Ability to travel up to 40–50%
• BA/BS required; advanced degree preferred
• Smartsheet experience is a plus

Current US Perks & Benefits

• Medical/vision and dental coverage options for full-time employees
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Sick Time Off
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
• US employees receive 12 paid holidays per year
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
• Teleworking options from any registered location in the U.S. (role specific)

Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.

Get To Know Us

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.

Equal Opportunity Employer

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.