Client Services Coordinator- Bilingual

TEKsystems; King of Prussia (PA); Hybrid; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Time Off/Leave (PTO)

Job summary

TEKsystems is seeking a Bilingual Client Services Coordinator (English/Spanish) for our King of Prussia, PA corporate office. This contract-to-hire role is four days onsite and one day remote, with a Monday–Friday schedule from 11:00 AM to 8:00 PM.

You will be the primary contact for plan sponsors and advisors, delivering top-notch customer service by phone and email. Ideal candidates are fluent in English and Spanish, possess strong communication and administrative skills, and can thrive in a

Qualifications

• Bilingual in English and Spanish required.
• Strong customer service and administrative skills.
• Excellent communication and relationship-building abilities.
• Strong problem-solving and critical-thinking skills.
• High attention to detail and organizational skills.
• Ability to thrive in a fast-paced, client-focused environment.

Responsibilities

• Respond to incoming client calls and emails in a professional and timely manner.
• Support a book of business consisting of advisors and plan sponsors, assisting with servicing and administrative needs.
• Manage client expectations regarding processes, timelines, and service standards.
• Collaborate with internal teams to resolve client concerns and satisfaction issues.
• Troubleshoot and resolve system-related tickets at the point of first contact whenever possible.
• Create and manage service tickets, ensuring timely follow-up and resolution.
• Participate in client conference calls, providing plan updates and status reports.
• Document all client interactions and account updates within internal systems.
• Assist with complaint resolution, escalating complex issues to management, Legal, or Compliance as needed.
• Share client feedback and insights to support product and process improvements.

Skills

Bilingual English/Spanish

Call center experience

Financial services experience

Customer service

Administrative skills

Communication skills

Problem solving

Attention to detail

Job description

Bilingual Client Services Coordinator (English/Spanish)

Location: King of Prussia, PA - Corporate Office (4 days onsite, 1 day remote)

Schedule: Monday-Friday, 11AM-8PM

Start Date: September 14

About the Role

We are seeking a Bilingual Client Services Coordinator (English/Spanish) to join our growing team. In this client-facing role, you will serve as a primary point of contact for plan sponsors, advisors, and other stakeholders, delivering exceptional customer service via phone and email. This position is ideal for someone who enjoys problem-solving, building relationships, and collaborating across departments to ensure a positive client experience.

Key Responsibilities

• Respond to incoming client calls and emails in a professional and timely manner.
• Support a book of business consisting of advisors and plan sponsors, assisting with servicing and administrative needs.
• Manage client expectations regarding processes, timelines, and service standards.
• Collaborate with internal teams to resolve client concerns and satisfaction issues.
• Troubleshoot and resolve system-related tickets at the point of first contact whenever possible.
• Create and manage service tickets, ensuring timely follow-up and resolution.
• Participate in client conference calls, providing plan updates and status reports.
• Document all client interactions and account updates within internal systems.
• Assist with complaint resolution, escalating complex issues to management, Legal, or Compliance as needed.
• Share client feedback and insights to support product and process improvements.

Qualifications

• Bilingual in English and Spanish required.
• Strong customer service and administrative skills.
• Excellent communication and relationship-building abilities.
• Strong problem-solving and critical-thinking skills.
• High attention to detail and organizational skills.
• Ability to thrive in a fast-paced, client-focused environment.
• Call center experience preferred.
• Financial services experience preferred.

Why Join Us?

• Opportunity to make a direct impact on the client experience.
• Collaborative team environment with cross-functional exposure.
• Hybrid work schedule with a mix of onsite and remote flexibility.
• Career growth opportunities within a dynamic and growing organization.

Job Type & Location

This is a Contract to Hire position based out of King of Prussia, PA.

Pay and Benefits

The pay range for this position is $24.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in King of Prussia,PA.

Application Deadline

This position is anticipated to close on Aug 13, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.