Client Services Coordinator - Automotive

EDealer; Mission, Northern (KS, KY); Hybrid; USD 47,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

401k/RSP programs

Paid time off

Flexible working environment

Amazing culture

Job summary

E INC is seeking a Client Services Coordinator in Mission, Kansas, to manage the vehicle redemption process. You will be the main contact for debtors, ensuring documentation, payments, and approvals are completed accurately while upholding compliance.

The role supports commercial accounts during slower periods and contributes to auction operations. Strong communication, detail orientation, and the ability to handle sensitive debtor interactions are essential for success.

Qualifications

• High School Diploma or equivalent required.
• English required; French considered an asset.
• Strong customer service and communication skills.
• Experience in automotive/finance/repossession/auction is an asset.
• Ability to manage multiple priorities in a fast-paced environment.
• Attention to detail with solid administrative skills.
• Proficiency with Google Workspace and internal systems.

Responsibilities

• Act as the primary point of contact for vehicle redemption inquiries and ensure a policy-compliant process.
• Communicate clearly with debtors regarding procedures, timelines, documentation and payment requirements.
• Upload and track all required documentation in internal systems and partner portals.
• Prepare and distribute redemption invoices with accurate costs.
• Coordinate release of redeemed vehicles with internal teams and external partners.
• Maintain accurate redemption case records and follow up as needed.
• Monitor activities and escalate issues to management when required.
• Ensure compliance with policies, client requirements, and regulations.
• Provide professional service to internal and external stakeholders.
• Assist Commercial Accounts coordination during periods of low activity.

Skills

Customer service

Communication

Google Workspace

Documentation

Multitasking

Empathy

French (asset)

Education

High School Diploma or equivalent

Tools

Google Workspace

Job description

Salaried Full Time CA

Salary Range: $47,000.00 To $55,000.00 Annually

E INC is the parent company of EBlock and EDealer, unifying our approach to products, services, and strategies under one Vision and one Mission: to create the best digital auction and retailing platform in the world by connecting the automotive wholesale and retail experiences. Our brands and their technologies make it easy for a vehicle to move between buyers and sellers throughout its entire ownership lifecycle. Learn more at https://e.inc/about

The Client Services Coordinator is a positive, detail-oriented, and empathetic professional responsible for managing and coordinating the vehicle redemption process. This role serves as the primary point of contact for debtors seeking to redeem their vehicles and ensures all required documentation, payments, and approvals are processed accurately and efficiently.

The Client Services Coordinator provides clear communication and guidance throughout the redemption process while maintaining compliance with company policies and client requirements. In addition, this role will assist with general Commercial Accounts Coordination during periods of lower redemption activity to support overall auction operations.

We offer a competitive pay ($47,000.00 - $55,000.00); paid time off; participation in our benefits, RRSP, and life insurance programs; continuous learning; an amazing culture; and so much more!

Schedule: Monday-Friday, 8:30am-5:00pm

What You Will Do:

• Act as the primary point of contact for vehicle redemption inquiries, ensuring an efficient, respectful, and policy-compliant process.
• Provide clear and consistent communication to debtors regarding redemption procedures, timelines, required documentation, and payment requirements.
• Upload, manage, and track all required documentation within internal systems and banking partner portals in a timely and accurate manner.
• Prepare and distribute redemption invoices, ensuring all costs and charges are accurate and up to date.
• Coordinate the release of redeemed vehicles by working closely with internal operational teams and external partners to ensure proper scheduling and documentation.
• Maintain accurate records of redemption cases and ensure timely follow-up with all involved parties.
• Monitor redemption activities and escape exceptions, concerns, or policy-related issues to management when required.
• Ensure all redemption activities comply with company policies, client requirements, and applicable regulations.
• Provide professional service to both internal and external stakeholders while proactively resolving issues where possible.
• Assist with Commercial Accounts coordination during periods of low redemption activity, which may include supporting vehicle processing, inventory coordination, and auction preparation tasks.

What You Will Need:

• High School Diploma, G.E.D., or equivalent required.
• English required; French considered an asset.
• Strong customer service skills with the ability to handle sensitive debtor interactions professionally and empathetically.Excellent verbal and written communication skills.
• Experience in the automotive, finance, repossession, or auction industry is considered an asset.
• Proven ability to manage multiple priorities and work effectively in a fast-paced environment.
• Experience handling sensitive customer situations, conflict resolution, or collections-related interactions is considered an asset.
• Strong attention to detail with excellent administrative and documentation skills.
• Proficiency with Google Workspace (Docs, Sheets, Gmail, and Drive) and internal operational systems.
• Ability to work independently while also contributing to a collaborative team environment.
• Comfortable working in a structured, process-driven environment with a strong sense of urgency.
• Flexible and adaptable to changing priorities.

What We Offer:

• Competitive pay
• 401k/RSP programs
• Paid time off
• Flexible working environment
• And an amazing culture to top it all off!

At E INC, in the spirit of pay transparency, we are excited to share our base pay as it is one part of our total compensation package and is determined within a range. The base pay range for this full‑time position is $47,000.00 - $55,000.00, and this role may be eligible for discretionary bonuses or commission payments. Your base pay will depend on your skills, qualifications, experience, and location. In addition, our ranges are determined by role, level, and location.

E INC is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

E INC is an equal opportunity employer and affirmatively seeks diversity in its workforce. E INC recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other categories protected by law.

E INC takes cybersecurity seriously. E INC will only reach out to candidates via our Application Tracking System ADP, LinkedIn, and Indeed, through company accounts. E INC does not require bank information, date of birth, social identification information, or upfront fees as part of our application process.

As part of our recruitment and hiring process, E INC may use automated tools including artificial intelligence (AI) to support the screening and evaluation of applicants. AI tools support human decision-making and do not replace individualized review by our hiring team. E INC is committed to using these technologies responsibly and in compliance with applicable laws and regulations, and we regularly assess our processes to promote fairness, objectivity, and data protection.