Client Services Coordinator

SOMA Global; Jackson (MS); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading software company is looking for a Client Services Coordinator to manage customer relationships effectively. You will participate in project kickoff meetings, document issues, and provide system usage reports. Ideal candidates should have at least two years of project management experience, preferably in SaaS, and a Bachelor's degree. This is a full-time, entry-level position based in Jackson, Mississippi, with a focus on exceptional customer service.

Qualifications

• Minimum two years' experience managing customer facing projects.
• SaaS project experience is highly desirable.
• Can pass a background check; tenacious; self-starter; self-motivated.

Responsibilities

• Participate in kickoff meetings to understand expectations.
• Document any issues in Kologik’s ticketing system.
• Provide system usage reports to management.

Skills

Customer service

Project management

Communication skills

Problem-solving

Technical knowledge

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

Overview

Join to apply for the Client Services Coordinator role at SOMA Global.

Responsibilities and Duties

• Participate in kickoff meetings to understand expectations, introduce team members and discuss timelines.
• Work directly with the agency to understand how they conducted business prior to Kologik and to determine differences in processes when transitioning to Kologik solutions.
• Attend regular meetings to communicate progress with stakeholders and other team members and to request updates and assistance if appropriate.
• Perform system configuration and new user setup.
• Document any issues in Kologik’s ticketing system.
• Work with the Kologik team to resolve issues and communicate updates back to the Agency.
• Write documentation regarding the use of the system and how it differs from past processes.
• Conduct individual or group training on request.
• Attend Agency meetings as requested to capture requirements, provide updates and assist in adoption of the system.
• Provide system usage reports to management and recommend solutions to increase usage if desired by the agency.
• Create and nurture relationships within the Agency at multiple levels.
• Act as the primary point-of-contact for the Agency and Kologik resources.
• Work on special customer projects as requested.

Expectations

• Embody and exemplify Kologik’s core values: WINNING MINDSET – Hungry, driven, passionate, execution focus, committed, sense of urgency.
• COACHABLE CHANGE AGENTS – Fail quick and learn, continuous improvement, critical thinkers – question why, innovative.
• SERVANT LEADERS – When no one is looking, we do the right thing, teamwork, collaborative, not siloed, customer-centric.
• Exceptional and responsive customer service.
• Organized and detail oriented.
• Make the customers job easier; set expectations properly for our customers; stay on top of deadlines and progress.
• Excellent people and communication skills; possess superior problem-solving skills; think “outside the box.”
• Work with innovative, cutting-edge technologies and applications.

Qualifications

• Minimum two years' experience managing customer facing projects. SaaS project experience is highly desirable.
• Proficiency in all Microsoft Office applications.
• Sound technical knowledge.
• Organized; works well with others; open and receptive to feedback from team members, supervisors, and stakeholders.
• Can pass a background check; tenacious; self-starter; self-motivated.
• Bachelor’s degree or equivalent experience required.
• Previous experience with a software company and implementation roles is preferred.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Business Development and Sales

Industries

• Computer Networking Products