Client Services Coordinator

NRI 3PL; Easton (Northampton County); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Staff purchase program

Benefits plan

Flexible work environment

Internal growth opportunities

Job summary

NRI 3PL in Easton, PA is seeking a Client Services Coordinator to manage order and receipt processing at our 3PL facilities, acting as the main liaison for clients and customers.

The role emphasizes adapting in a fast-paced environment, solving problems, and collaborating with operations to ensure client priorities, SLA adherence, and smooth inventory flow.

Qualifications

• 12+ months of customer service experience in logistics or a call center (3PL a plus).
• Proficiency with Microsoft Outlook and Microsoft Office.
• Must be 18 or older and physically capable of warehouse tasks.
• Willingness to learn a basic WMS and adapt to changing priorities.

Responsibilities

• Serve as liaison between clients and NRI operations to relay priorities.
• Manage client relationships and resolve issues across departments.
• Coordinate inventory flow with Inventory Team and VAS.
• Communicate client SLAs to the operations team.
• Adhere to NRI safety rules and SOPs; keep areas safe and tidy.
• Perform other duties as requested.

Skills

Customer service

Time management

Attention to detail

Adaptability

Tools

Microsoft Outlook

Job description

A Day in the Life

The Client Services Coordinator performs all functions related to the processing of orders and receipts through our 3PL facilities to meet client and customer expectations, acting as the primary liaison for our customers. The Client Services Coordinator performs customer service, allocation, traffic, and routing functions per established company standards and practices.

What does success look like in this role?

This ideal candidate can easily adapt and be resourceful within a fast-paced environment to support the day-to-day execution of client needs and requirements. They are solutions orientated, will remain calm when the pressure is on and will roll up their sleeves to get the job done. They enjoy working within a dynamic, positive, and energetic team while supporting our “we are one team” ethos.

The Following Schedule Is Available For This Role

Schedule: Monday - Friday, 8:00AM - 4:30PM

Pay Range

$23.00/Hour - $29.50/Hour

Location:

2325 Newlins Mill Road, Easton PA, 18045

All About You

What You’ll Bring to the Role:

• No previous warehouse experience is required but it is always a plus!
• Ability to learn our basic warehouse management scanning system (WMS)
• Strong attention to detail and time management skills
• Has the ability to be flexible and adapt to changing priorities.
• Trustworthy and moral character (we use pre-employment background & drug tests)

The Must Haves

• Must have 12+ months’ customer service experience in a logistics or corporate/call center environment, 3PL a plus.
• An understanding of Microsoft Office applications, specifically Outlook
• Must be 18 years or older to apply
• Must have physical ability to carry out essential job functions, including but not limited to, sitting for long periods of time, occasionally walking and standing, climbing ladders/stairs, ok with heights in elevated areas and tolerating conditions such as dust, dirt, noise, odors, heat, cold, etc. when stepping into the warehouse

Things You Will be Doing

• Acts as the liaison between the clients and NRI operations by communicating and monitoring client priorities
• Manages client relationships by effectively handling all client interactions, including higher level troubleshooting issues and collaborating with other departments
• Coordinates flow of inventory with Inventory Team and VAS (Value Added Services)
• Ensures client SLA’s are communicated to the operations team
• FollowingNRI safety rules, safety procedures, security protocol and standard operating procedures (SOP)
• Keeps work and storage areas in a safe, clean, and tidy condition at all times.
• Performs other duties as requested

Perks

• Staff purchase program – wear the brands you love!
• Staff benefits plan – choose the benefits that are right for you!
• Flexible and fun work environment – work hard and play hard!
• Internal opportunities – we believe in growing our own!

NRI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.