Client Services Consultant II

MetLife; Cary (NC); Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

Annual incentive compensation

Stock-based long-term incentives

Medical and vision insurance

401(k) with employer matching

Paid time off and holidays

Job summary

MetLife is seeking a Client Services Consultant II to own the end-to-end client experience for a portfolio of PPS relationships, driving service delivery and satisfaction. You will serve as the primary contact for strategic account management and work with clients, brokers, and internal partners to tailor solutions and resolve complex issues.

You will influence business outcomes, lead initiatives to enhance the client experience, and act as a trusted advisor to MetLife’s largest PPS

Qualifications

• High School diploma with 5+ years in client services or related fields.
• Expertise in group insurance products, services, and systems.
• Strong project management and multitasking abilities.
• Excellent communication and relationship management with cross-functional teams.

Responsibilities

• Lead the overall client experience for a PPS portfolio, acting as primary contact for service requests and account management.
• Coordinate client projects, presentations, audits, and implementation of service solutions across stakeholders.
• Develop alternative solutions and process improvements to support client objectives and growth.
• Partner with internal MetLife teams to resolve complex issues and ensure data accuracy across contracts and systems.
• Mentor team members while staying current on MetLife products and industry trends.

Skills

Client services

Account management

Project management

Communication

Problem solving

Education

High School diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

MS Project

Adobe

Job description

Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.

Location - Hybrid out of any MetLife office.

The Opportunity

Client Services Consultant II

The Client Services Consultant II is responsible for delivering the end-to-end client experience for a portfolio of PEO, Payroll and Staffing (PPS) relationships ranging from 5,000 to over 20,000 eligible members often generating more than $5M in annual premium. This role supports MetLife's commitment to building strong client partnerships by serving as the primary contact for strategic account management, service delivery, and operational excellence.

Guided by our purpose—always with you building a more confident future—you will work closely with clients, brokers, and internal partners to provide tailored solutions, resolve complex issues, and support long-term client satisfaction and retention. This is an exciting opportunity to influence business outcomes, lead initiatives that enhance the client experience, and serve as a trusted advisor to some of MetLife's largest PEO relationships.

Key Responsibilities

• Lead the overall client experience for a portfolio of PPS customers, serving as the primary point of contact for service requests, issue resolution, and ongoing account management.
• Manage and coordinate client projects, presentations, strategic planning activities, audits, and implementation of service solutions across internal and external stakeholders.
• Develop and recommend alternative solutions, plan design options, and process improvements that support client objectives and business growth.
• Partner with internal MetLife teams to resolve complex customer issues, ensure operational excellence, and maintain accurate contract, broker, and system data.
• Mentor and provide guidance to team members while maintaining expertise in MetLife products, services, industry trends, and competitive offerings.

Required Qualifications

• High School diploma and 5+ years of experience in client services, account management, employee benefits, insurance, or a related field.
• Expertise in group insurance products, services, and systems, with the ability to support complex client needs and business requirements.
• Strong project management and organizational skills with the ability to manage multiple priorities, deadlines, and client commitments simultaneously.
• Excellent communication and relationship management skills, including experience presenting to clients and collaborating with cross-functional teams.
• Demonstrated ability to proactively solve problems, navigate ambiguity, and deliver exceptional customer service in a fast-paced environment.

Preferred Qualifications

• Experience supporting Professional Employer Organization (PEO) clients or similar large-group benefits relationships.
• Advanced analytical and problem-solving skills with the ability to identify trends and recommend strategic solutions.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Adobe, and MS Project.
• Strong written and verbal communication skills with experience supporting executive-level client interactions.
• Self-motivated learner with a proactive approach to professional development and continuous improvement.

The expected salary range for this position is $70,000 - $85,000. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").

If you need an accommodation due to a disability, please email us at [e-mail]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.