Sr Client Services Consultant

MetLife; Cary (NC); On-site; USD 90,000 - 105,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid time off

Life insurance

Employee Assistance Program

Job summary

MetLife is seeking a Sr. Client Services Consultant to manage the largest Specialty Market client relationships, delivering exceptional service and driving long-term retention.

You will coordinate with clients, brokers, and internal teams to tailor solutions and improve service delivery. There is a focus on leveraging AI-enabled tools for analysis, communication drafting, and workflow efficiency, while maintaining compliance and data integrity in a dynamic environment.

Qualifications

• High School diploma or equivalent.
• Expert knowledge of group products, services, and systems.
• Exceptional organizational and project management skills.
• Ability to meet tight deadlines in a fast-paced environment.
• Bachelor’s degree and 10+ years of relevant experience (PEO preferred).
• Strong communication, analytical, and stakeholder engagement skills.
• Proficiency with MS Word, Excel, PowerPoint, Adobe, MS Project, MS 365.

Responsibilities

• Manage end-to-end client service for Jumbo PEO relationships.
• Lead initiatives, account reviews, audits, and client-facing presentations.
• Collaborate with clients, brokers, sales, underwriting, billing, and operations.
• Utilize AI-enabled tools to summarize history, draft communications, and analyze trends.
• Maintain accurate client data and protect confidential information.

Skills

Organization

Project management

Communication

Analytical skills

Stakeholder management

MS Office proficiency

AI-enabled tools usage

Education

Bachelor’s degree

10+ years PEO experience

Tools

MS Word

Excel

PowerPoint

Adobe

MS Project

Microsoft 365

Job description

Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.

The Opportunity

Sr. Client Services Consultant is responsible for managing and strengthening MetLife's largest and most complex Specialty Market client relationships, ensuring an exceptional customer experience and driving long-term client satisfaction and retention. Guided by our purpose, Always with you, building a more confident future, and our New Frontier strategy focused on stronger growth, attractive returns, and all-weather performance, this is an exciting opportunity to serve as a trusted advisor to some of MetLife's most significant PEO clients.

Key Responsibilities

• Manage the end-to-end client service experience for Jumbo PEO relationships, serving as the primary point of contact for client requests, issue resolution, service delivery, and overall relationship management.
• Lead client initiatives, strategic planning discussions, account reviews, audits, and customer-facing presentations while identifying opportunities to strengthen service delivery and fulfill client commitments.
• Partner with clients, brokers, sales, underwriting, billing, implementation, and internal operations teams to recommend plan design alternatives, troubleshoot complex issues, and deliver tailored business solutions.
• Use approved AI-enabled tools, automation, reporting, and data-driven insights to summarize client history, organize follow-ups, draft communications, analyze service trends, identify root causes, improve workflow efficiency, and support informed decision-making while validating outputs for accuracy.
• Maintain accurate client information, documentation, broker agreements, process manuals, and system data; protect confidential information; follow company policies; stay current on products, industry trends, regulatory changes, and emerging digital capabilities; and provide mentorship to support a collaborative, high-performing service environment.

Required Qualifications

• High School diploma or equivalent.
• Expert knowledge of group products, services, and systems.
• Exceptional organizational and project management skills, with the ability to effectively prioritize multiple responsibilities.
• Demonstrated ability to meet tight deadlines and thrive under pressure in a fast-paced environment.

Preferred Qualifications

• Bachelor’s degree and 10+ years of relevant experience, preferably in the PEO industry.
• Strong oral and written communication, presentation, problem-solving, analytical, organizational, and project management skills, with the ability to effectively prioritize complex work and engage stakeholders at all levels.
• Expert knowledge of group products, services, and systems, with proficiency in Microsoft Word, Excel, PowerPoint, Adobe, MS Project, Microsoft 365 collaboration tools, and approved AI-enabled tools to support research, analysis, documentation, client communication drafting, process improvement, and knowledge management.

The expected salary range for this position is $90,000 - $105,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please click here.

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").

If you need an accommodation due to a disability, please email us at [e-mail]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date.