Client Services Consultant

CORT USA; New York (NY); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Weekly Pay

Health insurance

401(k) retirement plan with company 
%

Paid vacation, sick days, and holidays

Disability and life insurance

Tuition reimbursement

Employee discounts

Mentorship opportunities

Job summary

CORT USA in New York is seeking a Client Services Coordinator to blend customer service, order management, and sales support. You’ll serve as a central coordinator for online customers and internal teams, ensuring accurate, timely solutions and high satisfaction.

The role is full-time and onsite in the New York office, with a pay rate of $27.00 per hour and a 9am-6pm M-F schedule. Strong organization, relationship-building, and Salesforce proficiency are essential for success.

Qualifications

• High school diploma or equivalent.
• Experience with a CRM such as Salesforce or HubSpot.
• Experience with Microsoft Office (Outlook, Word, PowerPoint and Excel).
• Prior customer service or sales support experience.
• Ability to work in a fast-paced environment with strong multi-tasking and time-management skills.

Responsibilities

• Process and close rental agreements with proper procedures.
• Coordinate with Account Executives to support sales efforts.
• Facilitate post-delivery transactions for existing customers.
• Protect store assets and ensure security procedures.
• Utilize Salesforce to manage contacts, schedules, and communications.
• Provide excellent customer service and professional interactions.

Skills

CRM usage (Salesforce/HubSpot)

Customer service

Multi-tasking

Time management

Education

High school diploma or equivalent

Tools

Salesforce

HubSpot

Microsoft Office

Excel

Job description

Overview

Join CORT as a Client Services Coordinator and play an important role in creating exceptional experiences for our customers and sales partners.

This position combines customer service, order management, and sales support responsibilities, serving as a central point of coordination for online customers and internal teams. The ideal candidate thrives in a collaborative environment, is highly organized, and takes pride in delivering accurate, timely solutions that drive customer satisfaction.

Key responsibilities include processing orders and service requests, supporting customer inquiries, coordinating fulfillment activities, and providing backup assistance across sales and operational teams as needed. Success in this role comes from building strong relationships, maintaining attention to detail, and consistently delivering a high-quality customer experience.

This is a full-time, onsite position, performed from the New York CORT office.

Pay: $27.00 / per hour

Schedule: 9am-6pm M-F

What We Offer

• All of the technical equipment required to perform the job
• Weekly Pay
• Comprehensive health insurance (medical, dental, vision) available on the first of the month after your hire date
• 401(k) retirement plan with company match
• Paid vacation, sick days, and holidays
• Company-paid disability and life insurance
• Tuition reimbursement
• Employee discounts and perks
• Opportunity to work alongside a tenured team with career growth and mentorship opportunities

Responsibilities

• Facilitate the processing and closing of a rental agreement, following proper procedure and communication and follow up with appropriate departments to ensure excellent customer service.
• Work with Account Executives to coordinate sales efforts.
• Facilitate all post-delivery transactions for existing customers.
• Follow company and district procedures to protect store security and company assets.
• Knowledge of CORT's array of products when product substitutions are necessary.
• Interacting in a professional manner with internal employees and external customers.
• Work with Account Executives to coordinate sales efforts.
• Ability to utilize computer systems (Salesforce) to manage contact information, schedule, email communication, customer research, and internal communications.
• The ability to work at least forty (40) hours per week, and additional hours, as needed.
• Complete required productivity and tracking on a consistent and timely basis.
• Assist customers and utilize selling skills, product knowledge, and added value selling to gain commitments from them to utilize CORT's services.

Qualifications

• High school diploma or equivalent
• Experience with a CRM such as Salesforce or Hubspot
• Experience with Microsoft office inlcuding Outlook, Word, PowerPoint and Excel (basic excel skills)
• Prior customer service or sales support experience
• Ability to work in a fast-paced envrionment with strong multi-tasking and time-management skills

About CORT

CORT, a part of Warren Buffett’s Berkshire Hathaway, is the nation's leading provider of transition services, including furniture rental for home and office, event furnishings, destination services, apartment locating, touring and other services. With more than 100 offices, showrooms and clearance centers across the United States, operations in the United Kingdom and partners in more than 80 countries around the world, no other furniture rental company can match CORT's breadth of services.

For more information on CORT, visit https://www.cort.com.

Working for CORT

For more information on careers at CORT, visit https://careers.cort.com/.

CORT is not hiring remote workers in Montana, Wyoming or South Dakota. All other applicants with residencies within the continental U.S. are eligible to apply.

CORT participates in the E-Verify program.

EEO/AA Employer/Vets/Disability

Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa at this time.

For City of San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, CORT will consider for employment qualified applicants with arrest and conviction records.

For City of Los Angeles applicants: CORT will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

For County of Los Angeles applicants: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

For Columbia, South Carolina applicants: This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.