Client Services Consultant

Socket.dev; Manitowoc (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Remote work flexibility

Flexible scheduling

Travel discounts

Mentorship and training

Job summary

Hopes Global Getaways offers a remote Client Services Consultant role focused on helping travelers plan vacations and coordinate itineraries. You will be the main point of contact, gather client needs, research options, and present tailored choices for resorts, cruises, family trips, and international travel.

Training is provided; prior travel industry experience is not required. This remote position supports flexible scheduling and a commitment to outstanding customer care.

Qualifications

• Background in customer service or related client-facing fields is helpful.
• No prior travel industry experience required; training provided.
• Applicants must be at least 18 years old and reside in the U.S., U.K., or other qualifying region.

Responsibilities

• Welcome new client inquiries and gather travel needs information.
• Learn traveler priorities, dates, interests, and budget.
• Research accommodations, destinations, cruises, transportation, activities, and packages.
• Present choices clearly to clients and explain options.
• Help clients organize selected vacation components and reservation details.
• Coordinate with suppliers to arrange travel services and confirmations.
• Keep clients informed about dates, payments, and next steps.
• Respond to questions and provide timely assistance during planning.

Skills

Customer service

Communication skills

Organization

Remote work

Research skills

Attention to detail

Independent worker

Tools

Email

Internet research

Job description

Hopes Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Position Overview

We are growing our remote team and looking for personable, organized individuals who take pride in providing excellent client service. As a Client Services Consultant, you will help travelers organize upcoming vacations while serving as a reliable point of contact throughout their planning experience.

Rather than simply presenting travel options, you'll focus on understanding what matters to each client, researching appropriate solutions, coordinating selected services, and keeping important trip information organized. You may assist with resort stays, cruises, family vacations, couples getaways, group trips, special celebrations, and international travel.

Previous experience in the travel industry is not required. Training and continued guidance are provided for individuals who are ready to learn and develop new professional skills.

Your Role

• Welcome new client inquiries and gather information about upcoming travel needs
• Learn each traveler's priorities, preferred dates, interests, and budget
• Research suitable accommodations, destinations, cruises, transportation, activities, and packages
• Present relevant choices in a clear and easy-to-understand manner
• Help clients organize selected vacation components and reservation details
• Coordinate with approved suppliers when arranging travel services
• Keep clients informed about important dates, confirmations, payments, and next steps
• Respond to questions and provide timely assistance throughout the planning process
• Handle client communication through phone, email, messaging, and virtual appointments
• Review reservation information to identify missing or incorrect details
• Organize client profiles, communications, confirmations, and trip information
• Follow up when additional information or decisions are needed
• Remain knowledgeable about supplier programs, travel products, destination information, and current offers
• Provide consistent service designed to encourage client satisfaction, repeat business, and referrals

What We're Looking For

We welcome applicants who bring:

• A strong interest in helping and communicating with people
• Professional written and verbal communication skills
• Excellent organization and follow-through
• Careful attention to details and deadlines
• Ability to manage several client requests efficiently
• Confidence working independently from a remote location
• Basic knowledge of computers, email, internet research, and digital applications
• Willingness to learn unfamiliar systems and processes
• Resourcefulness and a solution-focused approach
• Dependability and a strong commitment to customer care

• Backgrounds in customer service, retail, hospitality, administrative support, communications, sales, tourism, or other client-facing fields can transfer well to this opportunity, but prior experience is not required.
• Applicants must be at least 18 years old and reside in the U.S., U.K., or another qualifying region.

Training & Skill Development

New team members have access to resources that support both initial learning and continued development, including:

• New team member orientation
• Client communication and service training
• Travel research and reservation instruction
• Supplier and destination education
• Access to professional travel resources
• Certification opportunities
• Individual and team mentorship
• Continued coaching and educational programs

Opportunity Benefits

• Remote work flexibility
• Full-time or part-time scheduling options
• Ability to structure work around other commitments
• Access to professional supplier and reservation resources
• Travel-related discounts and industry benefits where applicable
• Continued mentorship and professional education
• Experience developing client service and relationship-management skills
• Opportunities to learn travel research, reservations, and itinerary coordination
• Potential growth into specialty travel or team leadership responsibilities
• Support from a collaborative virtual community