Client Service Advisor

Cambridge Investment Research, Inc.; Fairfield (IA); On-site; USD 50,000 - 70,000; Full time

Job summary

Cambridge Investment Research, Inc. is seeking an experienced Client Service Advisor to enhance our commitment to exceptional client service. In this role, you'll partner with financial advisors, ensuring an outstanding client experience through proactive service, strong communication, and effective problem-solving.

The ideal candidate has a minimum of 2 years in financial services, holds a Series 7 license, and is highly organized. This position offers a hybrid work model in locations including Fairfield, IA, and other cities.

Qualifications

• 2+ years of financial services or wealth management experience.
• Strong understanding of client service processes and operational workflows.
• Exceptional communication skills and ability to manage multiple priorities.

Responsibilities

• Deliver exceptional client service and address inquiries.
• Support financial advisors with account maintenance and planning.
• Track client workflows and maintain accurate records.

Skills

Client service experience

Relationship-building

Analytical skills

Problem-solving

Time management

Education

Series 7 license

Tools

CRM platforms

Financial software

Portfolio management systems

Job description

Job Summary

WealthPlanners is seeking an experienced Client Service Advisor to join our growing team. In this role, you'll serve as a key partner to financial advisors and clients, delivering high-touch service, supporting financial planning activities, and helping ensure an exceptional client experience. The ideal candidate has a strong background in financial services, excels at building relationships, thrives in a collaborative environment, and enjoys solving complex client needs.

What You’ll Do

Client Service & Relationship Management

• Deliver exceptional service by addressing client questions and providing timely solutions.
• Research and resolve complex client service issues while keeping advisors informed of progress and outcomes.
• Serve as a trusted resource for clients, advisors, and internal team members.
• Communicate next steps clearly and proactively to ensure a seamless client experience.

Advisor & Planning Support

• Support financial advisors with client servicing, account maintenance, and planning-related activities.
• Prepare materials for client meetings and ensure all meeting deliverables are accurate and complete.
• Attend client meetings when requested, take detailed notes, and assist with follow-up action items.
• Run reports and provide data from portfolio management and financial planning platforms.
• Review client presentations and planning materials for quality and accuracy.

Operations & Workflow Management

• Track client workflows, outstanding requests, and deliverables to ensure timely completion.
• Utilize CRM systems, financial software, and technology platforms to maintain accurate client records.
• Prepare and submit client maintenance forms and documentation.
• Develop and maintain written procedures and systems that support team efficiency.

What We Are Looking For

• 2+ years of financial services, wealth management, or related client service experience.
• Series 7 license required.
• Strong understanding of client service processes, financial planning concepts, and operational workflows.
• Exceptional communication and relationship‑building skills.
• Highly organized with the ability to manage multiple priorities and deadlines.
• Strong analytical, problem‑solving, and critical‑thinking abilities.
• Ability to work independently while collaborating effectively with a team.

Preferred Qualifications

• Experience supporting financial advisors in a wealth management environment.
• Familiarity with CRM platforms, portfolio management systems, and financial planning software.
• Experience handling escalated client issues and complex service requests.

Locations: Hybrid in Phoenix, AZ, Fairfield, IA, Des Moines, IA, or Des Plaines, IL

Why Join WealthPlanners?

At WealthPlanners, we are committed to helping clients pursue their financial goals through personalized advice and exceptional service. We foster a collaborative, professional environment where team members are empowered to grow, contribute innovative ideas, and make a meaningful impact on the lives of clients and advisors alike. If you're passionate about client service, financial planning, and building lasting relationships, we encourage you to apply.