Client Service Advisor

EPC Eneric Petroleum Corp.; West Des Moines (IA); On-site; USD 50,000 - 70,000; Full time

Job summary

EPC Eneric Petroleum Corp. is looking for a client service specialist in West Des Moines, Iowa. The role involves delivering exceptional service, supporting financial advisors, and managing operations within a collaborative team.

We value strong communication skills, client service experience, and the ability to work independently while contributing to our team goals. Join us to help clients reach their financial aspirations in a supportive culture that prioritizes growth.

Qualifications

• 4+ years of financial services, wealth management, or related client service experience.
• Series 7 license required.
• Strong understanding of client service processes, financial planning concepts, and operational workflows.

Responsibilities

• Deliver exceptional service by addressing client questions and providing timely solutions.
• Support financial advisors with client servicing, account maintenance, and planning-related activities.
• Track client workflows, outstanding requests, and deliverables to ensure timely completion.

Skills

Client service experience

Financial planning concepts

Communication skills

Problem-solving skills

CRM platforms familiarity

Education

Series 7 license

4+ years in financial services

Tools

CRM systems

Financial software

Job description

What You'll Do

Client Service & Relationship Management

Deliver exceptional service by addressing client questions and providing timely solutions. Research and resolve complex client service issues while keeping advisors informed of progress and outcomes. Serve as a trusted resource for clients, advisors, and internal team members. Communicate next steps clearly and proactively to ensure a seamless client experience.

Advisor & Planning Support

Support financial advisors with client servicing, account maintenance, and planning-related activities. Prepare materials for client meetings and ensure all meeting deliverables are accurate and complete. Attend client meetings when requested, take detailed notes, and assist with follow‑up action items. Run reports and provide data from portfolio management and financial planning platforms. Review client presentations and planning materials for quality and accuracy.

Operations & Workflow Management

Track client workflows, outstanding requests, and deliverables to ensure timely completion. Utilize CRM systems, financial software, and technology platforms to maintain accurate client records. Prepare and submit client maintenance forms and documentation. Develop and maintain written procedures and systems that support team efficiency.

What We Are Looking For

• 4+ years of financial services, wealth management, or related client service experience.
• Series 7 license required.
• Strong understanding of client service processes, financial planning concepts, and operational workflows.
• Exceptional communication and relationship‑building skills.
• Highly organized with the ability to manage multiple priorities and deadlines.
• Strong analytical, problem‑solving, and critical‑thinking abilities.
• Ability to work independently while collaborating effectively with a team.

Preferred Qualifications

• Experience supporting financial advisors in a wealth management environment.
• Familiarity with CRM platforms, portfolio management systems, and financial planning software.
• Experience handling escalated client issues and complex service requests.

Why Join WealthPlanners

At WealthPlanners, we are committed to helping clients pursue their financial goals through personalized advice and exceptional service. We foster a collaborative, professional environment where team members are empowered to grow, contribute innovative ideas, and make a meaningful impact on the lives of clients and advisors alike. If you’re passionate about client service, financial planning, and building lasting relationships, we encourage you to apply. At Cambridge, we’re not just offering a job — we’re inviting you to join a community where you can make a real impact and grow a fulfilling career. With exceptional development opportunities and a team that truly supports your success, you’ll have everything you need to thrive.

Learn more about working at Cambridge.

Culture

Culture is at the core of who we are. We believe great things happen when people work together in a supportive, balanced, and collaborative environment. At Cambridge, your voice matters, friendships flourish, and you’ll always feel part of something bigger.

Discover our culture.