Client Services Business Analyst

Precision AQ; Boston (MA); Hybrid; USD 62,500 - 80,000; Full time

Job summary

Precision AQ is looking for a Client Services Business Analyst in Boston. This hybrid role involves overseeing pharmaceutical projects, ensuring solutions meet client needs and quality standards.

The ideal candidate will have a Bachelor's degree in Health Care or Business, with 2-5 years of experience in Pharmaceuticals and knowledge of MLR systems. The salary range is estimated at $62,500 - $80,000 USD.

Qualifications

• 2-5 years of experience in Pharmaceuticals, ideally with a Market Access Agency.
• Expertise in MLR review systems and approval processes.
• Working knowledge of pharmaceutical marketplace and Market Access.

Responsibilities

• Oversee and implement project plans from design to launch.
• Coordinate with internal departments on content and training materials.
• Prepare client presentations, meeting summaries, and action items.
• Resolve client inquiries and maintain effective communication.

Skills

Medical, Legal, Regulatory (MLR) review

Project Management Software

Communication skills

Education

Bachelor’s degree in Health Care or Business

Tools

Figma

Job description

Client Services Business Analyst

Unfortunately, the Client Services Business Analyst is not able to provide sponsorship now or anytime in the future.

This role requires you to be located in the Indianapolis area because this is a hybrid role and requires one day a week in the office.

Position Summary

The Client Services Analyst supports AccessGenius, a multiplatform pharmaceutical cost and coverage application, serving as a lead or co‑lead analyst on client engagements. The role oversees projects from concept through launch, ensuring solutions meet client needs, quality standards, and regulatory requirements.

Essential Functions

• Oversee and implement project plans from initial creative design to launch, making sure the application meets client requirements.
• Coordinated the Product Delivery, Application, and Client Services teams under the guidance of the Client Services Manager, ensuring timely delivery and high product quality.
• Coordinate with internal departments to develop content for Medical, Legal, and Regulatory (MLR) submissions, as well as training materials and testing procedures.
• Work with the Client Services Manager to prepare client presentations, meeting summaries, and action items.
• Work closely with clients to handle any modifications to the application's deliverable process.
• Organize meetings with the Product Delivery, Application, Delivery Enablement, and Client Services teams, as well as relevant subject matter experts, when required.
• Work with Client Service Manager to understand “why” and “how” projects are identified, initiated, executed to provide client value and facilitate your learning and career growth.
• Execute final internal Application Testing prior to client verification.
• Remain up to date on all active projects, including general statuses, next steps and future client needs.
• Resolve client inquiries or route to appropriate team for resolution and ensure appropriate client communication to close the issues.
• Apply a systematic method to analyze and resolve problems; lead issue resolution and implement solutions.

Qualifications

Minimum Required

• Bachelor’s degree in Health Care or Business.
• 2‑5 years of experience in Pharmaceuticals (ideally working for a Market Access Agency).
• Expertise in Medical, Legal, Regulatory (MLR) review systems and approval processes.

Other Required

• Working knowledge of pharmaceutical marketplace, brands, and data inputs.
• Working knowledge of Market Access.
• Project Management Software, Figma or other design software.

Reasonable estimate of the current range: $62,500 USD - $80,000 USD

EEO Statement

Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.