Client Services Associate | Wealth Management/Insurance

Stivers Wealth Management; Knoxville (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Growth path to Operations Manager

Healthcare stipend

Job summary

A growing advisory firm in Knoxville seeks an Operations Coordinator to manage annuity case processing and maintain client workflows. In this role, you will enhance office processes, ensure accurate submissions, and lead scheduling efforts. The ideal candidate has 2-3 years' experience in wealth management operations, strong attention to detail, and excellent client communication skills. This position offers a salary between $55,000 and $75,000 and the opportunity to grow into operations management as the firm expands.

Qualifications

• 2-3+ years of experience in client service or operations within wealth management.
• Hands-on experience with annuity applications and processes.
• Ability to create checklists and improve workflows.

Responsibilities

• Own annuity case processing end-to-end.
• Manage Schwab custody workflows and client communications.
• Prepare for client meetings and keep the office ready.

Skills

Client communication

Attention to detail

Workflow improvement

Tools

CRM software (Redtail preferred)

Job description

You don't just process paperwork — you build the systems that keep a practice running. A growing Knoxville firm is looking for exactly that.

• $55,000–$75,000+ base salary (experience-dependent; flexibility for the right fit)
• Growth path to Operations Manager as the firm scales | Healthcare stipend available
• Monday–Friday, ~8:30 AM–5:30 PM | In-office, Knoxville, TN

The Opportunity

Stivers Wealth Management is a planning-led independent advisory firm in Knoxville, led by Brian Stivers (advising clients since 1992) and Justin Stivers, JD, CFP®. The firm serves individuals and families with comprehensive financial planning — retirement, tax, estate, insurance, and Social Security strategies. The culture is high-touch, low-bureaucracy, and built on a simple standard: every client leaves feeling more confident about their money, their life, and their future. Founded less than 24 months ago, they've already seen client demand outpace capacity.

This is the firm's first dedicated hire. You won't be employee #47 lost in a department. You'll be the operational backbone of the entire practice — owning annuity case processing end-to-end, managing Schwab custody workflows, running scheduling and client communications, and keeping the office client-ready when the partners are in meetings or out of the building. This is a small team where your name is known, your ideas are heard, and your work is visible from day one.

You're the Right Fit If...

You take pride in getting paperwork right on the first pass — because you know a NIGO is a delay that affects a real person's retirement. You're comfortable being the only person in the office at times, managing your own workflows, and communicating proactively when something needs attention. You've handled annuity applications, Schwab account openings, and carrier follow-up before — and you're ready to own that process, not just support it. You want autonomy, trust, and the chance to grow into operations leadership and earn a seat at the table as the firm scales.

Qualifications

• 2-3+ years of client service or operations experience in a wealth management, RIA, hybrid advisory, or annuity-forward planning practice
• Hands-on annuity processing experience (application prep, submission, NIGO prevention, carrier follow-up, case tracking)
• A "builder" mindset — you enjoy creating checklists, improving workflows, and making things run better
• Proficiency with CRM software (Redtail for bonus points) and standard office technology
• Professional client communication — confident on the phone, calm under pressure
• Strong attention to detail with consistent documentation habits

Nice to have/Not required

• Schwab custody workflow experience (account openings, transfers, ACAT processing)
• Experience with Ibexis, Jackson, Athene, or Delaware Life carrier-specific workflows
• Familiarity with the Firelight e-application platform
• Prior experience supporting client seminars or events