Client Services Associate - Investments Servicing

Northeast Private Client Group; Florham Park (NJ); On-site; USD 50,000 - 53,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) eligibility after year

Job summary

Northeast Private Client Group is a boutique financial advisory firm dedicated to our guiding principles of attentive listening and proactive engagement. We support entrepreneurs and professionals in pursuing genuine, often multigenerational wealth, delivering enduring financial equilibrium.

The firm seeks a Client Service Associate to onboarding new clients and service existing ones. This role emphasizes detail, organization, and clear communication in a fast-paced, entrepreneurial environment.

Qualifications

• Bachelor’s degree preferred in business, finance, economics, or related field.
• High accuracy and attention to detail essential.
• Strong problem-solving and communication skills required.
• Organized team player able to multitask in deadline-driven environment.
• Proficient with MS Office, especially Word and Excel.
• Industry experience is a plus but not required; familiarity with listed software is helpful.

Responsibilities

• Serve as first point of contact for client requests and services.
• Prepare, complete, and review account paperwork accurately.
• Process onboarding forms; confirm custodial and CRM data entry.
• Respond to client inquiries; troubleshoot and research issues.
• Communicate with clients clearly via email, phone, and mail.
• Enter prospective and current client data into CRM per procedures.
• Maintain client and custodian contact to open accounts and transfers.
• Assist clients rolling over funds from qualified retirement plans.
• Ensure required minimum distributions are met for applicable clients.
• Report to Chief of Servicing; assist with investment-related tasks.
• Guide team members on alternative client support processes.
• Perform special projects as needed.

Skills

Detail-oriented

Excellent communication

Prioritization

Organization

MS Word

MS Excel

Team player

Education

Bachelor’s degree in business/finance/economics

Tools

NETX360

Envestnet

SEI

Brinker Advisor

Job description

Northeast Private Client Group is a distinguished boutique financial advisory firm, driven by a profound commitment to our guiding principles, which enable us to consistently deliver exceptional results.

As strategic business advisors and critical thinkers, we are dedicated to empowering entrepreneurs and professionals in the pursuit of genuine and often multigenerational wealth.

Our firm was established on the foundational belief that true success is achieved through attentive listening and proactive engagement, allowing us to guide our clients toward enduring financial equilibrium.

About Opportunity

NEPCG is seeking a Client Service Associate to support the onboarding of new clients and the servicing operations of existing clients. The ideal candidate must be detail-oriented, have excellent communication skills, possess a keen sense of prioritization and organization, and thrive in a high-paced entrepreneurial organization. Industry experience is preferred but not required.

Specific duties include, but is not limited to:

• Serve as the first point of contact for client requests and services
• Accurately prepare, complete, and review account paperwork
• Process account onboarding forms, confirming client information is correctly entered at the custodial level as well as the firm’s CRM
• Respond to and manage client inquiries. Troubleshoot and research any account issues that arise
• Communicate with clients at a high level in a clear, courteous, and responsive manner through email, phone, and mail
• Input prospective client, current clients, and account information into the firm’s CRM accurately by following the firm’s established procedures
• Maintain contact with clients and custodians to ensure that all accounts have been opened and transfers have been completed
• Assist clients in rolling over funds from qualified retirement plans, including initiating contact with the plan sponsor/administrator, aiding in paperwork questions, and following up with the client once funds are received
• Ensure all applicable clients satisfy their required minimum distributions from qualified retirement plans
• Report to the Chief of the Servicing team and other management personnel as required/requested for completion of various investment-related tasks
• Guiding team members as needed in the successful completion of Alternative Client Support processes, deliverables, and improvements
• Perform special projects as needed

Education, Training, and Skills:

• A bachelor’s degree in business, finance, economics, or a related field is preferred
• High degree of accuracy and attention to detail
• Strong problem-solving skills
• Dedicated team player with strong communication skills to use information from different sources to accomplish tasks
• Ability to organize, multitask, and prioritize in a deadline-driven environment and day-to-day cycle workflow.
• Strong understanding of the MS Office suite, with an emphasis on Word and Excel
• Past industry experience is preferred but not required
• Knowledge of software NETX360, Envestnet, SEI, and Brinker Advisor platform is preferred but not required

Job Type:

Full-time on-site

• Base salary: $50,000 to $53,000
• Bonus potential: Discretionary, based on individual and firm performance.
• Benefits: Health, dental, vision, life, and disability; 401 (k) (eligibility after one year of employment)
• Growth & culture: Collaborative, professional environment with opportunities for expanded responsibility and long-term growth.