Client Services Associate – Financial Advisor Support

Davenport & Company LLC; Kilmarnock (VA); On-site; USD 46,000 - 65,000; Full time

Job summary

Davenport & Company LLC in Kilmarnock, VA is seeking a Client Service Associate (Unregistered) to support a Financial Advisor and back-up teammates. The role emphasizes accuracy, customer service, and daily account processing.

Ideal candidates have a banking or financial services background and must obtain FINRA licenses within 2 years; strong communication and proficiency with Outlook, Word, and Excel are essential.

Qualifications

• College Degree preferred
• Experience in financial services or banking strongly preferred
• FINRA Licensing: Must obtain the SIE, Series 7, and Series 66 (or FINRA-recognized equivalent) within 2 years
• Extremely well-organized, detail oriented and accurate; must be able to multi-task and meet deadlines
• Highly motivated with excellent communication and customer service skills
• Proficiency in Microsoft Outlook, Word, and Excel
• Ability to learn and master computer programs that house customer data
• Basic bookkeeping skills and record keeping ability
• Ability to understand and adhere to industry rules and regulations
• Professional demeanor

Responsibilities

• Answering phones, filing, and preparing correspondence
• Submitting client requests for checks, wires, transfers, and security registrations
• Helping clients to understand their monthly statements and annual tax notices
• Acquiring cost basis
• Responding on a timely basis to operational notices
• Assisting with all forms of account paperwork
• Maintaining records and files as required by the Compliance department
• Processing mailings and arranging seminars
• Working with internal service departments including Operations, Financial Services, and Research, among others
• Cooperating with co-workers to cover various needs as they arise in the sales area

Skills

Communication skills

Customer service

Detail oriented

Microsoft Office

Education

College Degree

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Davenport & Company LLC in Kilmarnock, VA is seeking a Client Service Associate (Unregistered) to support a Financial Advisor and back-up teammates. The role emphasizes accuracy, customer service, and daily account processing.

Ideal candidates have a banking or financial services background and must obtain FINRA licenses within 2 years; strong communication and proficiency with Outlook, Word, and Excel are essential.