Client Services Associate — AI-Enabled Fintech

FIS Global Solutions Philippines, Inc.; Jacksonville (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Charity involvement

Collaborative environment

Industry exposure

Job summary

FIS Global Solutions Philippines, Inc. offers a two-year, full-time University Program beginning in 2027. Participants will engage in team projects, community service, and professional development seminars to accelerate their impact from day one.

The program includes AI-enabled learning sprints, direct exposure to senior leaders, and hands-on experience across product, implementation, operations, and support, all geared toward client success and your career growth.

Qualifications

• Bachelor’s degree in relevant field (Business Administration, Communications, etc.).
• Basic proficiency with AI-enabled tools and applying them to productivity.

Responsibilities

• Serve as a primary contact for client inquiries and coordinate issue resolution with internal teams.
• Build and maintain positive client relationships by understanding customer needs and delivering high-quality service.
• Analyze client requests and service trends to identify opportunities for process improvements.
• Assist onboarding activities, service reviews, product education, and adoption initiatives.
• Collaborate with cross-functional teams to track client issues and support retention efforts.

Skills

AI tools familiarity

Fluent English

Teamwork

Adaptability

Problem solving

Education

Bachelor’s degree in relevant field

Job description

FIS Global Solutions Philippines, Inc. offers a two-year, full-time University Program beginning in 2027. Participants will engage in team projects, community service, and professional development seminars to accelerate their impact from day one.

The program includes AI-enabled learning sprints, direct exposure to senior leaders, and hands-on experience across product, implementation, operations, and support, all geared toward client success and your career growth.