Fintech Client Services Associate (AI-Enabled)

FIS Management Services LLC; Jacksonville (FL); On-site; USD 55,000 - 70,000; Full time

Job summary

FIS University Program in 2027 invites you to join a two-year, full-time trajectory designed to accelerate your impact in fintech. You will work on AI-enabled learning sprints and collaborate with senior leaders on projects that shape client outcomes.

As a participant, you will gain exposure to AI applications in finance, develop practical tools, and contribute to a team that values growth, diversity, and community service.

Qualifications

• Bachelor's degree as listed; related fields accepted.
• Strong communication and problem-solving skills.
• Interest in fintech and AI-enabled learning.

Responsibilities

• Serve as a primary point of contact for client inquiries, providing timely support and coordinating issue resolution with internal teams.
• Build and maintain positive client relationships by understanding customer needs and ensuring a high-quality service experience.
• Analyze client requests, account activity, and service trends to identify opportunities for process improvements and enhanced client outcomes.
• Assist with onboarding activities, service reviews, product education, and adoption initiatives to help clients achieve their business objectives.
• Collaborate with cross-functional teams to track client issues, monitor service performance, and contribute to successful client retention efforts.

Skills

AI-enabled tools familiarity

English fluency

Client service mindset

Team collaboration

Adaptability

Education

Bachelor's degree in Business Administration, Communications, MIS, or related field

Tools

AI tools

Job description

FIS University Program in 2027 invites you to join a two-year, full-time trajectory designed to accelerate your impact in fintech. You will work on AI-enabled learning sprints and collaborate with senior leaders on projects that shape client outcomes.

As a participant, you will gain exposure to AI applications in finance, develop practical tools, and contribute to a team that values growth, diversity, and community service.