Client Services Associate

Ludi, Inc.; Northern (KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Ludi, Inc. is seeking a Client Services Associate to support successful client implementations and ongoing account needs within its healthcare technology platform.

This role collaborates with the VP of Implementation and VP of Account Management to ensure accurate data loads, quality assurance, contract mapping, and training support. The ideal candidate combines healthcare knowledge with analytical thinking and strong organizational skills to contribute to seamless onboarding and operational

Qualifications

• Bachelor’s or Master’s degree preferred
• 2-3 years healthcare-related experience required; familiarity with physician-hospital contracts strongly preferred
• Working knowledge of healthcare industry dynamics, particularly provider compensation and contractual structures
• Articulate and resourceful communicator comfortable engaging with stakeholders at all levels
• Strong organizational skills with meticulous attention to data accuracy and documentation
• Demonstrated critical thinking and ability to identify trends or inconsistencies in contract review
• Strong writing, project management, and time management skills
• Ability to work independently in a home office within a fast-paced, early-stage company
• Flexible and adaptable to move across functional areas as needed
• Experience selling or expanding accounts within hospitals/health systems is preferred

Responsibilities

• Assist in client implementations by loading client data into software input formats with accuracy and efficiency
• Review and assess physician-hospital duty structures and provide recommendations on mapping within the platform
• Support project work including scout management, product testing, service calls, and physician/approver training
• Conduct quality assurance on data loads and other deliverables under direction
• Identify trends during contract review and escalate issues to senior leadership
• Coordinate timelines for data loads, QA processes, and client-specific requirements
• Identify opportunities to expand existing client relationships and recommend additional Ludi products and services
• Partner with the Senior Account Manager to present upsell opportunities and support renewals

Skills

Healthcare knowledge

Analytical thinking

Organizational skills

Attention to detail

Communication

Project management

Time management

Independent work

Adaptability

Stakeholder engagement

Education

Bachelor’s or Master’s degree preferred

Job description

The Client Services Associate supports successful client implementations and ongoing account needs within Ludi’s healthcare technology platform. This role partners closely with the VP of Implementation and VP of Account Management to ensure accurate data loads, quality assurance, contract mapping, and client training support. The ideal candidate combines healthcare knowledge, analytical thinking, and strong organizational skills to contribute to seamless client onboarding and operational excellence in a fast-paced, early-stage environment.

Key Responsibilities:

• Assist in client implementations by loading client data into software input formats with accuracy and efficiency.
• Review and assess physician-hospital duty structures and provide recommendations on appropriate mapping within the platform.
• Support project work as needed, including help with scout management, product testing, service calls, and physician/approver training.
• Conduct quality assurance on data loads and other deliverables at the direction of the Senior Director of Implementation.
• Identify trends during contract review, apply critical thinking, and escalat it issues appropriately to senior leadership.
• Assist the Senior Director of Implementation in coordinating timelines for data loads, QA processes, and client-specific requirements.
• Identify opportunities to expand existing client relationships and recommend additional Ludi products and services that align with each client’s needs.
• Partner with the Senior Account Manager to present upsell opportunities, support renewals, and contribute to account growth goals.
• Remote position, but must be located in the United States

Education, Experience, and Skills

• Bachelor’s or master’s degree preferred
• 2-3 years of healthcare-related experience required; familiarity with physician-hospital contracts strongly preferred.
• Working knowledge of healthcare industry dynamics, particularly provider compensation and contractual structures.
• Articulate and resourceful communicator comfortable engaging with stakeholders at all organizational levels.
• Strong organizational skills with meticulous attention to detail, particularly in data accuracy and documentation.
• Demonstrated critical thinking and ability to identify trends or inconsistencies in contract review.
• Strong writing, project management, and time management skills.
• Ability to work independently in a home office environment within a fast-paced, early-stage company.
• Flexible and adaptable, with the ability to move across functional areas depending on business needs.
• Experience selling or expanding accounts within hospitals, health systems, or physician groups is preferred.