Client Services Associate

Applecart; New York (NY); Hybrid; USD 67,000 - 80,000; Full time

Job summary

Applecart in New York City is seeking a Client Services Associate to manage marketing campaigns for top clients and to deliver audience insights end-to-end. You’ll work on cross-functional teams, write client communications, and ensure on-time delivery while building audiences in Applecart’s platform.

This hybrid role combines project management with hands-on campaign execution and reporting. The role emphasizes strong organizational skills, client-facing communication, and staying current with

Qualifications

• 1+ year in related role at public affairs or PR agency.
• Strong written and verbal communication skills.
• Proficiency in PowerPoint and Excel; basic graphic design is a plus.

Responsibilities

• Manage day-to-day tactical delivery on 5-8 client accounts.
• Draft client communications in a professional and concise tone.
• Schedule client meetings and set timelines for delivery.
• Attend calls to take notes and share next steps.
• Communicate clearly within account teams and cross-functional partners.
• Stay updated on digital marketing trends and conduct market research.
• Action audience creation requests and build audiences in the platform.
• Quality check audience lists and flag inaccuracies.
• Create and QA reports with attention to detail.
• Collaborate with Media, Platform, and Reporting teams on campaign execution.

Skills

Client relations

Organization

Verbal communication

PowerPoint

Excel

Digital marketing

Self-starter

Tools

PowerPoint

Excel

Job description

About Us

Applecart is the leading technology company that C-suites rely on to reach business-critical decision makers. The most important decisions are made by the hardest people to reach and influence. Historically, C-suite leaders have lacked the tools to reach the stakeholders who matter most to their business. The C-suites of hundreds of Fortune 500 companies, major agencies, trade associations, nonprofits, and governments use Applecart to put their best content in front of business-critical decision makers and those who trust - from policymakers and investors to CEOs, key employees, members of the media and more. Decision makers are informed by what they read, learn from advisors, hear from colleagues, and discuss with family and friends. To break through to them, you must reach them through the only channel that really moves them: those they know and trust. Applecart’s platform uses publicly available data to map billions of social relationships between nearly every American adult and enable clients to deliver content directly to decision makers and those who matter most to them.

We are hiring a Client Services Associate in our New York City office.

About The Role

As a Client Services Associate, you will project manage major marketing, communications, and digital advertising campaigns on behalf of some of the country’s most prominent companies, trade associations, nonprofits, and advocacy organizations. In this role, you will be a critical member of an account team to service key client accounts. Day-to-day, you will navigate Applecart’s established processes to project manage the delivery of Applecart’s products throughout a client’s subscription. Additionally, you will work hands-on with our product by building audiences end-to-end and updating and delivering them accurately and efficiently on behalf of clients.

What You’ll Do

Client relations and account management:

• Serve as a core team member on 5-8 client accounts; manage and own the day-to-day tactical execution of product and campaign delivery to ensure on-time delivery
• When needed, write the first draft of client communications, including email correspondence in a professional and concise tone
• Schedule client meetings and set timelines for delivery
• Join client and partner calls to take notes on the topics discussed and share next steps as a follow-up; draft call agendas in advance of client meetings
• Proactively communicate clearly and comfortably within account teams and with cross-functional partners, internal subject matter experts and Applecart leadership in written and verbal formats
• Stay up-to-date on digital marketing trends, research clients or trends in the news, conduct market research

Audience Activation And Delivery

• Action all audience creation requests
• Create a list of decision makers to target in audiences when needed
• Quality check decision maker lists and flag inaccuracies for account leaders to discuss with the client
• Follow the established processes to create audiences, such as uploading audience lists to our platform and creating forms for clients to approve audiences before construction begins
• Build audiences in our proprietary platform based on clients’ customizations
• Ensure our platform reflects clients’ audiences and updates are accurately captured and reflected
• Confirm audience sizes and flag unique audience requests with internal teams to ensure projects move forward within the agreed upon timelines
• Push audiences for delivery via our onboarding partners, monitor distribution and flag any issues

Reporting

• When needed, create first draft of our standard reports
• Review and share feedback drafts of reports from our internal reporting team
• Use a strong attention to detail to ensure reporting data is 100% accurate

Cross-functional Collaboration

• Work with internal cross-functional partners, such as Media, Platform, and Reporting and Insights on campaign execution
• Identify campaign content or draft content, when needed
• Compile documentation and tickets and QA assets to launch and manage an Applecart ad campaign with the Media Team

Experiences And Capabilities You Bring

• 1+ years of experience in a related role working at one of the following:
• At a public affairs, strategic communications, public relations or lobbying firm or agency
• In-house in a public affairs, legislative affairs, government affairs, communications, public relations or marketing role
• Ability to thrive in a client-facing role and fast-paced, entrepreneurial environment while juggling multiple tasks and projects simultaneously
• Strong organizational skills
• Excellent written and verbal communication skills; impeccable attention to detail
• Proficiency in Powerpoint and Excel, experience with basic graphic design for reporting a plus
• Experience producing intuitive, client-ready decks and memos
• History of being a self-starter
• Strong desire to work in and/or learn digital marketing

This is a hybrid role. Work from home on Monday and Friday and in Applecart’s New York City office Tuesday through Thursday.

Compensation

Our compensation package consists of three components: (i) a base salary, (ii) annual cash bonus, and (iii) generous equity compensation.

The base salary range for this role is between $66,500-$80,000, based on the candidate's experience and skills relative to the requirements listed above. The salary range provided is exclusive of discretionary annual cash bonus and equity compensation. The salary range provided for this role is specific to candidates located in the New York City area.