Client Services Associate

Northbound Executive Search; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

Northbound Executive Search is seeking an Investor Services Associate for a temp-to-perm role in NYC. This position is 4 days onsite with on-site return-to-office.

You will manage investor accounts, coordinate onboarding across platforms, and deliver white-glove service to investors while supporting fund operations across multiple strategies. The ideal candidate has 3+ years in investor services or related fields, with strong communication, detail-orientation, and cross-functional collaboration

Qualifications

• 3+ years of professional experience in sell-side/buy-side financial services or similar environment.
• Experience in Investor Services, Transfer Agency, Account Management, Client Services, Fund Operations, or related function.
• Experience with investor onboarding and account opening/closing processes.
• Knowledge of alternative investment products (hedge funds, credit funds, private/alternative strategies).
• Understanding of investor capital activity (subscriptions, redemptions, transfers, capital calls, distributions).
• Strong written and verbal communication for high-touch investor experience.
• Attention to detail and ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage onboarding, opening, maintenance, and closing of investor accounts across multiple types and strategies.
• Coordinate onboarding across trading and investment platforms to ensure accurate, efficient setup.
• Provide white-glove customer service to investors, responding to inquiries and resolving issues promptly.
• Support transfer agency and investor servicing operations across alternative investment funds and strategies.
• Process and coordinate investor subscriptions, redemptions, transfers, capital commitments, allocations, distributions, and liquidity events.
• Manage investor inquiries and escalations via phone and email, coordinating with fund administrators and internal teams to resolve capital activity issues.
• Coordinate investor switches and new fund series setups, gathering required client information and documentation.
• Partner with Compliance to obtain approvals for fund and subscription documentation.
• Work with Operations, Back Office, Technology, and Fund Administration on account setup, system maintenance, and issue resolution.
• Facilitate capital call activity: distributing notices, tracking deadlines, resolving exceptions.
• Coordinate with fund administrators, Treasury, and stakeholders to ensure timely capital activity completion.
• Maintain accurate investor records and document all account and transaction information.

Skills

Investor Services

Account Management

Onboarding

Client Services

Capital Activity

Excel

Tools

Trading platforms

Fund administration systems

Job description

Position: Investor Services Associate Temp - NYC

Temp-to-Perm

Return to Office: 4days onsite, Monday-Thursday

Key Responsibilities

• Manage the onboarding, opening, maintenance, and closing of investor accounts across multiple account types and investment strategies.
• Coordinate onboarding across various trading and investment platforms, ensuring accounts are established accurately and efficiently.
• Provide white-glove customer service to investors, responding to inquiries and resolving issues professionally and promptly.
• Support transfer agency and investor servicing operations across alternative investment funds and multiple investment strategies.
• Process and coordinate investor subscriptions, redemptions, transfers, capital commitments, capital allocations, distributions, and other liquidity events.
• Manage investor inquiries and escalations via phone and email, coordinating with fund administrators and internal teams to resolve issues related to capital activity, subscription documentation, reporting, and reconciliations.
• Coordinate investor switches and new fund series setups, including gathering required client information and documentation.
• Partner with Compliance to obtain approvals for fund and subscription documentation.
• Work closely with Operations, Back Office, Technology, and Fund Administration teams on account setup, system maintenance, and issue resolution.
• Facilitate capital call activity, including distributing investor notices, tracking funding deadlines, and resolving exceptions.
• Coordinate with fund administrators, Treasury, and internal stakeholders to ensure capital activity is completed accurately and within established deadlines.
• Maintain accurate investor records and ensure all account and transaction information is properly documented.

Qualifications

• 3+ years of professional experience within a sell-side bank, buy-side asset manager, hedge fund, private credit firm, or similar financial services environment.
• Experience in Investor Services, Transfer Agency, Account Management, Client Services, Fund Operations, or a related function.
• Experience with investor onboarding and account opening/closing processes.
• Knowledge of alternative investment products, including hedge funds, credit funds, or other private/alternative investment strategies.
• Understanding of investor capital activity, including subscriptions, redemptions, transfers, capital calls, and distributions.
• Strong written and verbal communication skills with the ability to provide a high-touch, white-glove investor experience.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Comfortable working cross-functionally with Compliance, Fund Administration, Treasury, Operations, Technology, and internal investment teams.
• Strong Excel and systems skills with the ability to learn and navigate multiple platforms.