Client Services Associate

Seamless Talent; New York (NY); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player in investment management is seeking a Client Services Associate to enhance their Client Services department. In this pivotal role, you will be the primary point of contact for clients, managing operational and administrative tasks with precision. Your responsibilities will include preparing detailed reports, coordinating account transactions, and ensuring compliance with client guidelines. This full-time position offers the opportunity to thrive in a dynamic environment while contributing to the success of a firm renowned for its commitment to excellence in financial services. If you are detail-oriented and possess strong communication skills, this role is perfect for you.

Qualifications

• 3-10 years of experience in financial services or banking.
• Strong communication and organizational skills are essential.

Responsibilities

• Serve as the main client contact for operational and administrative matters.
• Prepare detailed quarterly schedules and monitor account guidelines.

Skills

Attention to Detail

Organizational Skills

Communication Skills

Ability to Work Under Pressure

Education

Bachelor's Degree

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Investment Management firm based in Manhattan is seeking a Client Services Associate to join their Client Services department. The Client Services Associate will serve as the main client contact for all operational and administrative matters involving the account. Experience in the financial services or banking industry is required.

Client Services Associate Responsibilities:

• Responsible for the mailing of contracts, gathering all account information necessary to open account and manage the portfolio, including client guidelines and any restrictions regarding the management of the account.
• Prepare detailed quarterly schedule two weeks before every quarter end to review any outstanding/ongoing violations and take corrective action.
• Point person for coding and monitoring restrictions and guidelines using software on an ongoing, daily basis.
• Ongoing coordination of deposits and withdrawals to the account, interacting with both the institutional client, fund consultants, and clients.
• Serve as main liaison between the customer and portfolio management team.
• Source for transactions-based reports from various requests: Realized Gains & Loss Schedules and Tax Information Schedules; Transaction ledgers; Auditor’s Requests; Client correspondence.
• Tax Loss Harvesting (taxable portfolios, generally calendar year end).
• Completion of RFPs/RFIs (Requests for Proposals/Information) for new business development in coordination with the portfolio management team/marketing personnel.
• Performance Reporting: Client Questionnaires; Requests for monthly returns and portfolio holdings; Performance attribution; Portfolio characteristics; Produce presentation books for client review meetings.
• Lead coordinator of the firm’s published and GIPS verified composites.

Additional Responsibilities:

• Coding newly opened accounts, terminated accounts and clients that have changed their investment mandate into their new respective composite based on the investment strategy selected by the Client.
• Continual account testing to confirm that all managed accounts of the firm reside in at least one (1) of the firm’s composites.
• Compiling information from various WRAP Sponsor programs that are not carried on our internal portfolio accounting system, which includes computing the return of the WRAP program based on return data provided by the WRAP Sponsor firm.
• Compile the firm’s AUM (assets under management) and AUA (assets under advisement), for both internal and regulatory purposes.
• Work with the firm’s outside GIPS Verifier each semi-annual period in composite examination and testing and to provide requested documentation that supports the portfolio’s inclusion in specific composites.
• Compile and maintain all of the firm’s composite presentations, either computed quarterly and semi-annually, including the accompanying Notes pages.

Client Services Associate Requirements:

• Bachelor’s Degree
• General understanding of the finance industry
• 3-10 years of experience
• Experience in the financial services or banking industry
• Strong attention to detail
• Ability to organize and prioritize multiple tasks
• Strong communication skills, including ability to answer phone/email client requests
• Ability to work quickly and accurately in high pressure settings
• Proficiency in Microsoft Office: Word, Excel and PowerPoint

Seniority level

Associate

Employment type

Full-time

Job function

Finance

Industries

Financial Services and Banking