Client Services Associate

The Village Family Service Center; Moorhead (MN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Health Savings Account

403(b) Retirement Match

Voluntary Insurances

Disability & Life Insurance

Paid holidays

Paid Time Off accrual

Job summary

The Village Family Service Center is seeking a Client Services Associate to deliver top-notch service to clients by phone and in person. You will schedule appointments, manage client records, and support our mental health professionals in a fast-paced, team-oriented environment.

Flexible hours and a supportive workplace emphasize work-life balance. Prior office experience and strong communication skills are valued as we train the right candidate to grow with the organization.

Qualifications

• High school diploma or equivalent.
• Prior administrative or clerical experience preferred.
• Proficient with Microsoft Office Suite (Word, PowerPoint, and Excel).
• A highly organized multi-tasker who works well in a fast-paced environment.
• Excellent organizational, time management, and communication skills.

Responsibilities

• Answer phones and greet clients in person.
• Schedule appointments and manage calendars.
• Maintain client records and ensure confidentiality.
• Provide administrative support to mental health professionals.
• Support office operations to enable efficient service delivery.

Skills

MS Office

Organization

Communication

Multi-tasking

Independence

Team player

Education

High school diploma

Job description

Who we are:

The Village is one of the region's leading non-profit human service organizations. We provide behavioral health and other community services across North Dakota and Minnesota . It's a place where you can build a career and help people at the same time.

What we are looking for:

Looking for a talented and friendly individual to join our team as a Client Services Associate! As a key member of our office staff, you'll be responsible for providing top-notch service to our clients over the phone and in person.

We're seeking someone with a track record of success in a customer service role who is comfortable working in a fast-paced environment. Experience with healthcare office operations is a plus but not required - we're willing to train the right candidate!

As a Client Services Associate, you'll need to be a multitasking expert with excellent communication skills. Duties will include answering phones, scheduling appointments, managing client records, and providing administrative support to our mental health professionals. We offer flexible working hours, and a supportive work environment. We understand the importance of work-life balance, and we strive to provide our employees with the flexibility they need to succeed. Scheduled hours would be the following: Monday: 8a-5p; Tuesday: 8a-7p; Wednesday: 8a-5p;Thursday: 8a-5p; Friday: 8a-1p.

Qualifications

• - High school diploma or equivalent
• - Prior administrative or clerical experience preferred
• - Proficient with Microsoft Office Suite (Word, PowerPoint, and Excel)
• - A highly organized multi-tasker who works well in a fast-paced environment
• - Excellent organizational, time management, and communication skills
• - The ability to work independently with a problem-solving mindset
• - Willingness to learn and grow with the company
• - Team-player and positive attitude

What we offer:

• - Medical Insurance for you & your family partially paid by The Village
• - Generous Health Saving Account contribution by The Village for eligible employees enrolled in our health plan.
• - 100% 403(b) Retirement Match up to 5% immediately at hire.
• - Voluntary Insurances including, dental, vision, FSA, Dependent Care FSA, Critical Illness, Hospital & Accident insurance.
• - Employer paid Short-term disability, Long-term disability and Life Insurance for employees working 20 + hours per week.
• - 8 to 9 Paid holidays
• - Starting Paid Time Off (PTO) accrual of 13 days/year.

The Village Family Service Center is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply.

Must pass criminal background check.