Client Services Associate

transperfect; City of Rochester (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

TransPerfect is a global leader in language services and technology, offering a broad range of services and innovative workflows. We seek a detail-oriented professional with strong English communication, problem solving, and project management experience to manage translation projects from start to finish.

The role emphasizes client collaboration, budget and schedule management, and ensuring high-quality deliverables while maintaining ISO-aligned processes.

Qualifications

• Bachelor’s degree is required.
• Excellent written and verbal English communication skills.
• Exceptional problem solving and analytical skills.
• Customer service and/or project management experience.
• Strong organizational skills, attention to detail, and ability to multi-task.
• Working knowledge of MS Office.
• Ability to prioritize and schedule tasks and work in a team environment.

Responsibilities

• Respond to client requests for new project initiatives through centralized technology.
• Collaborate with production team to assess scope and estimate translation projects and requests.
• Provide budget, schedule and instructions to project team to start projects and foresee roadblocks.
• Ensure client feedback and potential pitfalls are addressed before submission to production team.
• Set up project specifics to help production team succeed when applicable.
• Learn about clients’ industry and needs, educating the team and delivering high service levels.
• Monitor progress, meet deadlines and budgets, and produce high-quality deliverables.
• Serve as liaison between external clients and internal production staff.
• Set and manage client expectations and ensure ISO-compliant processes.

Skills

Communication skills

Problem solving

Customer service/PM experience

Organization

Team collaboration

Willingness to learn

Education

Bachelor’s degree

Tools

MS Office

Job description

Who We Are

Do you want to work for the global leader in the language services and technology industry? Are you interested in helping international brands/organizations find and implement solutions that allow them to communicate, operate and sell their products and services efficiently and effectively? And are you the type of person who enjoys working in an innovative and vibrant workplace? Then TransPerfect is for you!

So you like what you hear but haven’t worked in ‘language’ before? That is not a problem, TransPerfect is far from “just a translation agency”. Our services portfolio covers everything from business support services such as interpretation, multicultural and digital marketing, SEO and website globalization to multimedia work, video, e-learning and training, and legal support services. All services and client partnerships are aided by best-in-breed software platforms, specialized in optimizing business processes.

That’s enough about us – what about you?

We look for and appreciate anyone who is willing to roll up their sleeves and get stuck in! We offer a fast growth path and provide full training around our services, technology solutions and workflows. Therefore the key skills we are looking for are solid communication and relationship building abilities, keeping a cool head if situations get a bit stressful and really owning your role, taking responsibility for your clients and their business success.

We offer career development and an attractive bonus plan and social events are organized frequently.

Where Your Career Is Going

At TransPerfect, there are a lot of growth opportunities. All departments offer career growth and development that can combine your skills, interest and experience. We encourage our employees to have a continuous dialogue with management about growth opportunities throughout your tenure with the company.

Why TransPerfect

For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged. In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients.

• We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks.
• You even get your birthday off because let's face it, we're stoked that you were born.

What You Will Be Doing

• Respond to client requests for new project initiatives through our centralized technology
• Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests
• Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion
• Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team
• Where applicable, initiate some project specifics to set the production team /individual project up for success
• Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team and providing a high level of service
• Monitor and communicate project progress, ensure strict adherence to deadlines and budgets, and ultimately produce high quality deliverables
• Serve as the central point of contact for and liaison between external client contact and internal production staff
• Set and fulfill client expectations
• Comply with internal regulations, processes and procedures in line with ISO standards
• Potentially trouble‑shoot problem projects
• Understand and abide by individual project instructions and effectively communicate to the production team
• Investigate client complaints where applicable
• Discuss issues with clients and production staff and creatively problem solve to alleviate issues

Who We Are Looking For

• Bachelor’s degree
• Excellent written and verbal English communication skills
• Exceptional problem solving and analytical skills
• Customer service and/or project management experience
• Strong organizational skills, attention to detail, and the ability to multi-task
• Working knowledge of MS Office
• Ability to prioritize and schedule tasks and work in a team environment.
• Must be willing to learn new things, be open to challenges and thrive on success

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law