Client Services Associate

HCM Wealth Advisors & CPAs; Cincinnati (OH); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

401(k) plan

Paid time off

Holidays

Education reimbursement

Remote work 1 day/week

Job summary

HCM Wealth Advisors & CPAs in Cincinnati, OH, is seeking a Client Service Associate to serve as the liaison between clients and the Financial Advisor, while supporting tax-return management during tax season.

This in-person, in-office role includes the potential to work one day remotely each week after training, with a largely paperless workflow and strong client-service focus.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• 2–3 years of experience in financial services (bank, brokerage, investment, or advisory firm); tax office experience a plus.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Comfortable with digital forms, e-signature, and paperless workflows.
• Excellent communication, time management and organization skills.
• Great written and verbal communication; team-oriented.

Responsibilities

• Accurately prepare and process paperwork for new and existing clients.
• Process distributions to clients and communicate with the Custodian (Charles Schwab).
• Manage incoming/outgoing transfers of cash and assets; resolve account issues.
• Maintain CRM records and client profiles; act as liaison between client, Custodian, and Financial Advisor.
• Assemble, scan, and process tax documents; keep UltraTax up to date.
• Send invoices and tax summaries; assist Tax Staff with filing and appointments.
• Perform other duties as assigned.

Skills

MS Office

Customer service

Communication skills

Time management

Team player

Education

Bachelor's degree or equivalent experience

Job description

HCM WEALTH ADVISORS & CPAs Client Service Associate — Job Posting

HCM Wealth Advisors & CPAs is an independent, fee-only Wealth Management/Registered Investment Advisor firm (RIA) located in Cincinnati, Ohio. At HCM Wealth Advisors, we are on a mission to empower our clients to make intelligent financial decisions, so they will enjoy secure retirements.

Job Summary

To continue providing excellent client service, HCM Wealth Advisors is adding a Client Service Associate team member. We are looking for a financial services professional to serve as the liaison between the Client and the Financial Advisor, while also supporting the firm's tax return management process during tax season. We are a digital-forward firm, and this role plays a key part in keeping client paperwork, digital forms, and tax documents moving through an efficient, largely paperless workflow. This is an in-person, in-office job opportunity, with the ability to work one day a week remotely after training.

Key Duties & Responsibilities

• Accurately prepare and process paperwork for new and existing clients
• Correctly process distributions to clients
• Communicate with the Custodian (Charles Schwab) to accurately complete required documents
• Process and manage incoming/outgoing transfers of cash and assets
• Research and resolve account related issues
• Be available to answer calls, resolve issues, and respond to client requests in a timely fashion
• Manage client relationship management (CRM) records by maintaining client profiles and information
• Serve as the liaison between the client, Custodian, and Financial Advisor
• Assemble, scan, and process tax documents (paper and e-file), managing the scan and autoflow process and keeping tax projects in UltraTax up to date
• Send client invoices and tax summaries, greet clients dropping off documents, and assist Tax Staff with filing and appointments
• Perform other duties as assigned

Qualifications

• Bachelor's degree or equivalent experience is preferred
• At least 2-3 years of experience working in the financial services field (bank, brokerage, investment, or advisory firm); tax office experience a plus
• Proficient in Microsoft Office Suite: Outlook, Word, Excel, PowerPoint
• Comfortable with digital forms, e-signature, and paperless document workflows
• Great interpersonal skills and a dedication to client service
• Excellent communication, time management and organization skills
• Confident and a strong work ethic, with a desire to succeed
• Great written and verbal communication skills
• Ability and desire to contribute to a team effort
• Enjoy working in a small company environment

Compensation & Benefits

• Competitive compensation based on experience
• Long-term opportunity in a growing firm, with the possibility of career advancement
• Health, vision, dental, life and disability insurance
• 401(k) plan
• Paid time off and holidays
• Education reimbursement
• Ability to work remotely one day a week once fully onboarded

HCM Wealth Advisors & CPAs is an Equal Opportunity Employer