Client Services Associate

Care Options for Kids; Austin (TX); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision

401K

Job summary

Care Options for Kids in Austin, TX is seeking a Client Services Associate to coordinate scheduling for home care services and liaise between clients, office staff, and nursing teams. The role emphasizes proactive communication and strong organizational skills.

Required is a Bachelor’s degree with at least 1 year of scheduling experience; bilingual Spanish/English is preferred. The position is full-time in-office with benefits and potential for bonuses based on performance.

Qualifications

• Bachelor’s degree is required.
• 1 year of Scheduling Experience.
• Bilingual Spanish/English (Preferred).

Responsibilities

• Coordinate the scheduling of client visits and maintain scheduling records.
• Communicate scheduling changes between office and field staff in a timely manner.
• Act as a liaison between clients and scheduled staff to communicate needs and changes.
• Deliver superior customer service to clients and field staff for high-quality home care.
• Manage coordination of client services and emergent scheduling issues.
• Build relationships with clients, referral sources, payers, and community organizations.
• Handle a caseload and support management initiatives while meeting deadlines.
• On-call availability after work hours.

Skills

Critical thinker

Proactive

Education

Bachelor’s degree required

Job description

Care Options for Kids connects leading pediatric specialists with families to provide best-in-class pediatric nursing, therapy and school-based services. We seamlessly integrate into children’s lives by bringing individualized care to children where they live, work, and play. Our pediatric specialists are committed to providing high-quality pediatric services that help children and families live their best lives. We empower our community of clinicians to meet children where they are by providing the support and resources necessary to decrease administrative burdens. This focus allows our clinicians to obtain optimal work-life balance.

We are seeking a critical thinker and proactive Client Services Associate who can wear many hats, coordinate the staffing operations of the office, collaborate with clinical supervisor and account management in the performance management of nursing staff. Responsible for client scheduling.

Responsibilities

• Responsible for the coordination of client visits, maintenance, and upkeep of scheduling records
• Communicate scheduling changes between office and field staff accurately and on a timely basis
• Act as a liaison between clients and scheduled staff to communicate changes and needs
• Deliver superior customer service to clients and field staff to ensure quality home care service is provided
• Focus on managing coordination of client services and emergent scheduling issues
• Build lasting relationships with clients, referral sources, payers, and community organizations
• Manage caseload while proactively growing it by adapting to strategic initiatives set by management
• Provide recommendations to management for improved results based on current business trends and feedback
• Develop strong, communicative relationships with the team
• Position is guided by goals and deadlines, which requires excellent organization and time management skills
• Ability to handle on-call, which is after work hours
• Perform other duties as assigned by supervisor
• Paid time off
• Medical, dental, and vision
• 401K

Benefits

• Paid time off
• Medical, dental, and vision
• 401K

Education/Credentials/Experience

• Bachelor’s degree is Required
• 1 year of Scheduling Experience
• Bilingual Spanish/English (Preferred)

Annual Salary Range

• Full-Time, In Office: $45,000 to $50,000 annually, with potential for bonus.

*Compensation dependent on experience.

Care Options For Kids is an equal opportunity employer. The Equal Employment Opportunity Policy of Care Options For Kids is to provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. Care Options For Kids hires and promotes individuals solely on the basis of their qualifications for the job to be filled. Care Options For Kids believes that associates should be provided with a working environment which enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, sexual orientation, age, marital status or disability. We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.