Client Services and Operation Manager

Mobius Group; Boston (MA); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive base salary

Performance-based bonuses

Flexibility in working environment

Mentorship from senior leadership

High-growth company

Job summary

A specialized medical risk management firm is seeking a Client Services & Operations Manager to join their team in Boston, MA. The candidate will be responsible for coordinating travel logistics for physicians, providing executive support, and refining medical operations plans. This dynamic role requires exceptional organizational skills and the ability to thrive in a fast-paced environment. The firm offers a competitive salary, performance-based bonuses, and a hybrid work environment. Interested candidates should apply via email.

Qualifications

• 2+ years of experience in operations or executive support in a high-stakes environment.
• Ability to manage multiple priorities without loss of precision.
• Willingness to work outside standard hours when required.
• Strong written and verbal communication under time pressure.
• Comfort with ambiguity in a small-team environment.
• Proficiency with Google Workspace, project management tools, and cloud storage systems.
• Willingness to work outside standard hours when client timelines require it.

Responsibilities

• Coordinate travel logistics for physicians and medical personnel.
• Build and refine medical operations plans for client deployments.
• Support pre-trip planning calls and client briefings.
• Provide executive support to senior leadership.
• Manage digital files and operational documents.
• Implement process improvements to increase team efficiency.
• Support invoicing and basic financial administration.
• Manage equipment inventory and supply chain logistics.
• Assist with invoicing, expenses, and basic accounting.
• Support payroll records and contractor hours.
• Maintain financial docs for reporting and audits.

Skills

Organizational skills

Written communication

Verbal communication

Emotional intelligence

Discretion

Google Workspace

Project management tools

Cloud storage

Tools

Google Workspace

Project management platforms

Cloud storage systems

Job description

Mobius is a specialized medical risk management firm providing bespoke healthcare and emergency medicine solutions for ultra-high-net-worth individuals, family offices, and VIP clients. We deploy world-class physicians and medical teams globally to ensure our principals have access to definitive care — anywhere, anytime. Our work sits at the intersection of expedition medicine, executive protection, and elite client service, and we operate with the discretion, precision, and urgency that the environment demands.

We are a small, fast-growing team built on trust, expertise, and a relentless commitment to excellence. Every person on the Mobius team plays a meaningful role in how we show up for our clients.

THE ROLE

We are looking for a sharp, self-directed Client Services & Operations Manager to be a foundational member of our growing team. This is not a static administrative role — it is a dynamic, high-responsibility position for someone who thrives on complexity, takes ownership instinctively, and can operate with poise when the stakes are high.

You will touch nearly every dimension of how Mobius operates: from coordinating physician travel to refining medical operations plans, from organizing our digital infrastructure to supporting the financial mechanics of a growing firm. The ideal candidate brings operational excellence, a high degree of emotional intelligence, and ideally some exposure to the medical world — though the right mindset and work ethic will matter more than a specific background.

KEY RESPONSIBILITIES

Operations & Client Logistics

• Coordinate end-to-end travel logistics for contracted physicians, medics, and support personnel, including flights, ground transportation, accommodations, and credentialing documentation.
• Build, maintain, and continuously refine medical operations plans (MOPs) for client deployments, incorporating site assessments, local medical intelligence, evacuation protocols, and contingency frameworks. Update our central database of recommended medical facilities.
• Serve as the internal point of coordination across active client engagements, tracking deployment timelines and ensuring no operational detail falls through the cracks.
• Support pre-trip planning calls and client briefings by preparing materials, logistics summaries, and risk overviews.

Executive Support & Project Management

• Provide executive assistant support to senior leadership, including calendar management, correspondence drafting, meeting coordination, and follow-up tracking.
• Manage and organize digital files, operational documents, and client records across cloud-based systems, maintaining rigorous version control and confidentiality standards.
• Identify and implement process and systems improvements to increase team efficiency as the company scales.
• Manage equipment inventory, procurement coordination, and supply chain logistics for medical kits and deployment gear.
• Support invoicing, expense tracking, and basic financial administration in coordination with external accounting resources.
• Assist with contractor payroll coordination and ensure accurate records of hours, engagements, and compensation.
• Maintain organized financial documentation to support reporting and audit readiness.

QUALIFICATIONS

Required

• 2+ years of experience in operations, executive support, project coordination, or a related field, preferably in a fast-paced, high-stakes environment.
• Exceptional organizational skills with demonstrated ability to manage multiple priorities simultaneously without loss of precision.
• High degree of discretion and professionalism; this role involves sensitive client information and high-profile individuals.
• Strong written and verbal communication skills — ability to write clearly and concisely under time pressure.
• Comfort with ambiguity and a demonstrated track record of thriving in dynamic, small-team environments.
• Proficiency with standard business tools (Google Workspace, project management platforms, cloud storage systems).
• Willingness and availability to work outside standard business hours when client operational timelines require it.

Preferred

• Background or formal training in a medical or clinical field (EMT, paramedic, nursing, pre-med, public health, or similar). Clinical experience is a meaningful differentiator.
• Prior experience in travel medicine, expedition medicine, security operations, or executive protection environments.
• Familiarity with travel booking platforms and/or expense management tools.
• Experience supporting financial administration, invoicing, or basic bookkeeping (familiarity with QuickBooks or similar a plus).
• Comfort working with confidential, high-net-worth clientele and understanding of the discretion that environment requires.
• Experience or enthusiasm about Ai tools and optimization.

WHAT WE OFFER

Joining Mobius means joining a team that operates at the edge of what is possible in medicine and client service. You will be exposed to a world most people never see — from expedition medicine planning in remote environments to coordinating care for clients at the highest levels of public life. This is a role for someone who wants to grow fast, contribute meaningfully from day one, and be part of building something exceptional.

– Competitive base salary commensurate with experience

– Performance-based bonus structure

– Hybrid work environment with flexibility built around operational needs

– Direct access to and mentorship from senior leadership

– A front-row seat to a high-growth, mission-driven company

HOW TO APPLY

Please submit your resume and a brief cover letter describing why this role resonates with you and what you would bring to the Mobius team.

Submit to: [e-mail]

Mobius is an equal opportunity employer. We are committed to building a diverse team and an inclusive environment.