Client Services and Care Team Supervisor

Senior Helpers; Leesburg (FL); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Paid PTO

Growth opportunities

Team environment

Meaningful work

Job summary

Senior Helpers - The Villages in Leesburg, FL is seeking a Client Services and Care Team Supervisor to respond to client inquiries, conduct in-home assessments, onboard new clients, and supervise care staff. You will ensure compliance with agency policies and regulatory requirements, while supporting local operations and staff.

The role emphasizes strong leadership, organization, and compassion for seniors, with an opportunity to impact community care delivery in the Leesburg area.

Qualifications

• 2+ years in client services, marketing, care coordination, or related supervisory role.
• Experience in senior care preferred.
• Ability to work independently while managing multiple tasks.
• Familiarity with regulatory requirements and AHCA background checks.

Responsibilities

• Respond promptly to inbound client prospect inquiries.
• Set appointments for in-home client care assessments and develop care plans.
• Complete and upload new client paperwork to the agency system.
• Communicate case details and care plans with scheduling, HR, operations, and staff.
• Supervise care team, including credentials oversight and tracking.
• Train and evaluate care staff to maintain high service standards.
• Maintain records related to client care, onboarding, and team activities.
• Ensure compliance with company policies and state/federal regulations.
• Oversee local office operations and report issues or needs for supplies.

Skills

Leadership

Communication

Interpersonal

Problem-solving

Time management

Education

High school diploma or equivalent

Further education in marketing/healthcare/management

Tools

EHR systems

Microsoft Office

Job description

Senior Helpers - The Villages is seeking a dedicated and organized Client Services and Care Team Supervisor to join our team in Leesburg, FL. In this role, you will be responsible for promptly and enthusiastically responding to all client prospect inquiries, setting and performing in-home client care assessments, on boarding new clients to the agency, as well as overseeing care team staff to ensure compliance with agency policies and state and federal requirements. You will serve as a vital presence in our Leesburg office, ensuring optimal client communications and service, as well as local support and administration for care team staff.

Responsibilities

• Knowledgeable, enthusiastic and prompt response to inbound client prospect inquiries
• Setting appointments for and performing new client in-home care assessments to develop effective client care plans
• Accurately completing and uploading new client paperwork to agency system of record
• Clearly communicate new client case details and care plans with agency team members (e.g. scheduling, HR, operations) and care staff
• Care team supervision, including qualifications and credentials oversight and tracking
• Assist in training and evaluating care staff to maintain high service standards
• Maintain accurate records and documentation related to client care and on boarding agreements, as well s and care team activities
• Ensure compliance with company policies and applicable state and federal regulations
• Local office oversight, including reporting any work irregularities or policy violations, ensuring office is open, clean and in good condition, reporting needs for updated equipment and office supplies

Requirements

• At least 2 years' previous experience in client services, marketing, care coordination, or a related supervisory role, preferably in senior care.
• Strong leadership, communication, interpersonal and problem-solving skills
• Ability to work independently while managing prioritizing multiple tasks
• Compassionate and patient approach to working with seniors and their families
• Proficiency using and comfort in learning new technology, including Electronic Health Record (EHR) systems and Microsoft Office Suite.
• High school diploma or equivalent required; further education in marketing, healthcare or management is a plus.
• Clear Level 2 background screening from the State of Florida Agency for healthcare Administration (AHCA), or ability to obtain/pass one.

Benefits

• Competitive compensation package.
• Paid PTO
• Opportunities for professional growth and development.
• Supportive work environment with a strong team focus.
• Meaningful work making a difference in seniors’ lives.

About The Company

Senior Helpers - The Villages is a trusted provider of in-home senior care services dedicated to enhancing the quality of life for seniors and their families. We are committed to delivering compassionate, personalized care that promotes independence and dignity. Join our team and be part of making a positive impact in our community.