Client Services Account Manager, Payer Healthcare Services

Urrly, Inc.; St. Louis (MO); Presencial; USD 120.000 - 140.000; Jornada completa

Descripción de la vacante

Urrly is seeking a Client Services Account Manager – Payer Healthcare Services to own relationships with health plans and drive operational delivery of Medicare and Medicaid programs. You will translate performance data and client feedback into action, ensuring program commitments are met.

You will coordinate onboarding with clinical, outreach, scheduling, operations and data teams, monitor service levels and deadlines, and lead business reviews with actionable insights.

Formación

• 5+ years in healthcare account management or client services.
• Medicare/Medicaid program experience in a payer or health-plan context.
• Knowledge of risk adjustment, HEDIS/quality improvement, or care-gap programs.
• Strong multi-workstream coordination with ability to translate reports into client-facing recommendations.
• Clear communication and proficient use of Excel or similar reporting tools.

Responsabilidades

• Manage day-to-day health plan relationships, program commitments and client communications.
• Coordinate onboarding and ongoing delivery with clinical, outreach, scheduling, operations and data teams.
• Monitor service levels, volumes, quality and deadlines; resolve issues before they escalate.
• Lead business reviews with performance insights, action plans and follow-through.
• Align client expectations with internal priorities and contractual deliverables.

Conocimientos

Healthcare account mgmt

Client services

Program operations

Medicare/Medicaid experience

Data reporting

Excel proficiency

Herramientas

Excel

Descripción del empleo

Client Services Account Manager – Payer Healthcare Services

Remote, United States | Full-time | $120,000-$140,000 annual base salary | Travel up to 10%

Own the relationships and behind-the-scenes execution that keep Medicare and Medicaid programs moving. Our client partners with health plans to deliver clinical assessments, close care gaps and improve program performance. You’ll connect payer priorities with operational delivery, turning performance data and client feedback into action.

What you’ll do

• Manage day-to-day health plan relationships, program commitments and client communications.
• Coordinate onboarding and ongoing delivery with clinical, outreach, scheduling, operations and data teams.
• Monitor service levels, volumes, quality and deadlines; resolve issues before they become client escalations.
• Lead clear, useful business reviews with performance insights, action plans and accountable follow-through.
• Keep client expectations, internal priorities and contractual deliverables aligned.

What you’ll bring

• Relevant healthcare account management, client services or program operations experience, ideally five or more years.
• Direct experience supporting Medicare or Medicaid programs—either at a healthcare services company serving payers or within a health plan managing external clinical or assessment partners.
• Practical knowledge of risk adjustment, HEDIS/quality improvement, care-gap closure or related value-based care programs.
• Strong follow-through across multiple workstreams and confidence translating reports into client-facing recommendations.
• Clear communication, sound judgment with sensitive health information, and proficiency with Excel or comparable reporting tools.

Experience with in-home, mobile or virtual assessment programs is a plus. You’ll have clear account ownership and meaningful influence on how healthcare programs perform and reach members.

Compensation

The annual base salary range is $120,000-$140,000.

At Urrly, fairness matters. We use AI to review every application against the same clear requirements for the role. Candidates are evaluated only on job-related factors such as skills, certifications, and experience, not personal attributes.