Client Services

TheraTree; Owensboro (KY); On-site; USD 30,000 - 57,500; Full time

Benefits offered by this job

Bonus Pay for helping more kids

Stable Base Pay

Retirement Plans

Paid Time Off

Seven Paid Holidays

Job summary

TheraTree, a pediatric therapy practice in Owensboro, Kentucky, is seeking a Receptionist to manage client communications and ensure services are delivered smoothly. Responsibilities include coordinating appointments, collecting payments, and providing exceptional customer service to create a welcoming environment.

The ideal candidate will have a High School Diploma or GED and possess strong organizational skills. TheraTree offers a stable base pay, bonus opportunities, and a supportive work environment with a commitment to professional development.

Qualifications

• Entry-level position suitable for candidates with a High School Diploma or GED.
• Ability to manage multiple tasks while maintaining professionalism.
• Experience in customer-facing roles is preferred but not mandatory.

Responsibilities

• Create a welcoming environment for clients and patients.
• Coordinate client appointments effectively and efficiently.
• Manage billing accounts and ensure payments are collected.

Skills

Problem-solving

Data analysis

Effective communication

Organizational skills

Customer service

Education

High School Diploma/GED

Job description

TheraTree’s purpose is to support the whole child:mind, body and spirit.

Our therapeutic services treat:

• Mindsby sprouting learning and strategies for life.
• Bodiesby cultivating strong, agile muscles and motor skills.
• Spiritsby planting the seeds of happiness and confidence to flourish.

Job Description

Who we are: TheraTree is a pediatric therapy practice in Western Kentucky committed to growing minds, bodies, and spirits through Occupational Therapy, Speech Therapy, Physical Therapy, Behavioral Therapy, and Mental Health Therapy. We create thriving children whose voices are heard, bodies that move, independence as they experience a life they love, and become an inspiration for what is possible in life.

General Job Duties & Responsibilities:

• Solves problems through investigation using data.
• Meets deadlines for programs, projects, and tasks.
• Maintains professional and technical knowledge.
• Attends meetings and presents on products, sub-products, statistics, and sub-statistics.
• Sets weekly, monthly, and annual targets to ensure annual goals are met.
• Responsible for maintaining expected statistics of post.

Receptionist Purpose: To receive communication from the public and ensure all parts of the check‑in process (including payment collection) are timely and complete through effective communication with clients, patients, and professionals leaving people understood and taken care of.

• Responsible for a welcoming environment into the clinic
• Checks in clients to their appointments.
• Collects all payments at check‑in.
• Responsible for receiving communication into the clinic (Phone calls, voicemails, packages etc).
• Responsible for retail sales.
• Well‑educated on hat and how their role affects the function of the company.
• Skilled and completing duties effectively and efficiently.

Patient Scheduling Purpose: Efficiently schedule evaluations and treatment appointments that maximize all available resources of staff, space, and equipment.

• Maintains documentation logs and statistics as related to post.
• Schedules client appointments that are efficient and maximize all appointment opportunities.
• Responsible for patients arriving at their appointment on time and filling a cancelled appointment with a new appointment.
• Responsible for client attendance and implements strategies to get clients to attend their prescribed frequency and celebrates that do this.
• Schedules travel for therapy providers.
• Responsible for clear communication between the clinic and clients.

Billing Accounts Purpose: Ensures clients pay for services rendered so that funds can be distributed healthily throughout the organization.

• Responsible for billing account invoices by ensuring all co‑pays, deductibles, and co insurances are determined and noted adequately in the patient chart, ensuring all payments are collected at the time of service, and that any uncollected payments are invoiced to clients weekly.

What you'll love about us

• Bonus Pay for more kids helped
• Stable Base pay
• We help you plan, track, and achieve bonuses
• Retirement Plans
• Paid Time Off
• Seven Paid Holidays
• 72% of our revenue is spent on payroll

We Grow Your Skill Set

• Paid Management Training
• Educational Data based
• Great team that works together
• Company culture that values empowerment, responsibility, leadership and integrity.
• 5% of our revenue is spent on education
• Leadership Bonuses reward your investment in others
• Opportunities to mentor and educate others and be rewarded
• Give back with us through community engagement

Live Your Purpose

• Be a remarkable contribution to a child’s life.
• Support the whole child with our complimentary multidisciplinary team approach.
• Celebrate patient success such that they are an inspiration for others!
• Be rewarded for your patient’s success in a variety of ways!
• Our Management team cares and supports you to help your team.
• Live a life you love knowing you were the difference.

Qualifications

Education: High School Diploma/GED

Experience: Entry

Compensation: $30,000 - $57,500 per year.

Equal Opportunity Employer

We are an Equal Opportunity Employer offering the right candidate a unique opportunity to learn, grow, and remain passionate about working with pediatrics. We also offer a comprehensive benefits plan, including a retirement plan with employer match. Professional development opportunities and support are also offered, in the applicable field to support our therapists in their continuing education and growth.

M/F/D/V AA/EOE