Operation Client Service, AVP

State Street; Quincy (MA); On-site; USD 70,000 - 130,000; Full time

Benefits offered by this job

401K with company match

Health, dental, vision insurance

Paid time off & disability

Job summary

State Street is seeking a high-visibility, client-facing professional in Massachusetts to manage complex business inquiries and support a range of client business management responsibilities. The role acts as a cross-client SME with extensive interaction across internal support teams to enhance the client experience.

The ideal candidate brings 6–8 years in financial services, strong collaboration, communication, and leadership skills, and familiarity with enterprise platforms.

Qualifications

• Strong collaboration and influencing skills.
• Strong written and communication skills.
• Clear sense of ownership and leadership.

Responsibilities

• Manage client relationships and sentiment through daily interaction with client counterparts.
• Oversee change management administration and communications with clients.
• Link change management to BAU and program work in onboarding/implementation.
• Direct the impact of change on the client support model and ensure timely execution of requests.
• Respond to client inquiries and provide updates to senior management.
• Collaborate with middle and back office operations to improve processes.
• Demonstrate proficiency with My.StateStreet, IMT, and MCH/EHZN.

Skills

Collaboration

Influencing

Communication

Ownership/Leadership

Tools

My.StateStreet

IMT

MCH/EHZN

Job description

High visibility client-facing role managing complex business queries and supporting a variety of client business management responsibilities. The role requires proficiency on Enterprise platforms to function as a cross-client subject matter expert with extensive interaction across all internal support functions to enhance the State Street client experience.

Responsibilities

Management

• Manage client relationships and sentiment via extensive daily interaction with client counterparts in maintaining service levels and addressing a wide range of business issues
• Manage the change management administration and communication with clients.
• Manage linkages between change management, for both BAU and program work, as part of broader end-to-end onboarding / implementation efforts.
• Manage impact of change on the client support model by providing ongoing direction in the development, implementation and integration of new client change requests. Ensure the timely & accurate completion of development and operational change requests.
• Champion inquiries from / issues raised by various State Street organizations and follow through to ensure that client facing problems and issues are addressed.
• Influence others in preparing various statuses, activity and performance reports for senior management.
• Collaborate with STT’s middle and back office operations and provide input on plans to enhance operations.
• Demonstrate proficiency with My.StateStreet, IMT, and MCH/EHZN.

PROBLEM RESOLTION:

• Persuade or influence internal groups, as necessary to achieve desired results.
• Anticipate critical risks and exposures and facilitate mitigation.
• Ultimately responsible for the success of implementation problem resolution.

COMMUNICATION:

• Persuade and influence colleagues at all levels.
• Tactically use a broad array of communication vehicles to lead, direct, and facilitate client change requests.

PROCESS / LEADERSHIP:

• Oversee and recommend best practices, and educate others on their implications.
• Recognized authority across the organization and externally
• Operate with minimal supervision in a complex environment
• Company-wide impact/ influence
• Influence strategic direction/vision across business units or groups

Qualifications

• 6-8 years of financial services experience, in operational, technology, product management, or project capacity
• Strong collaboration and influencing skills
• Strong written and communication skills and ability to present to clients and senior STT management.
• Strong sense of ownership and leadership

Salary Range

$70,000 - $130,000 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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Job Application Disclosure

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.