Client Service Teller: Financial Transactions & Guidance

Alerus; Fargo (ND); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

401(k) and ESOP

Paid time off

Volunteer time off

Job summary

Alerus, a commercial wealth bank and national retirement provider, is seeking a Teller in Fargo, ND. You will handle lobby and drive-up transactions, serve clients with product knowledge, and uphold security and compliance standards.

The role emphasizes accurate cash handling, exemplary service, and supporting team operations in a branch environment. A competitive base pay and benefits accompany opportunities for growth.

Qualifications

• Previous cash handling and customer service experience strongly preferred.
• Passion for service excellence - for both clients and internal partners.
• Professional appearance and attitude.
• Dedicated attendance/punctuality.
• Aptitude to handle sensitive operational transactions and client relationships; attention to detail and discretion are essential.

Responsibilities

• Perform teller transactions accurately and efficiently and maintain a balanced cash drawer while adhering to cash limits and discrepancy procedures.
• Support and adhere to policies and procedures around information security, client identification, cash handling check cashing, and physical security procedures; understand and apply regulatory and compliance training.
• Serve as the face of Alerus, providing exemplary client service, for every client every time.
• Acknowledge and immediately address client requests and issues.
• Assist in identifying solutions to resolve matters and be able to effectively refer clients to appropriate areas to meet their banking needs.
• Develop basic knowledge of Alerus services and products and learn to recognize client opportunities.
• Provide administrative support, including but not limited to answering and directing phone calls, routing incoming and outgoing mail, maintaining supplies and orderly appearance of common areas, etc.

Skills

Cash handling

Customer service

Attention to detail

Professional appearance

Job description

Alerus, a commercial wealth bank and national retirement provider, is seeking a Teller in Fargo, ND. You will handle lobby and drive-up transactions, serve clients with product knowledge, and uphold security and compliance standards.

The role emphasizes accurate cash handling, exemplary service, and supporting team operations in a branch environment. A competitive base pay and benefits accompany opportunities for growth.