Client Service Technician

Ethos Veterinary Health; Fort Worth (TX); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

HSA/FSA

Life and Disability Insurance

EAP

Employee Pet Discount

PTO & Holidays

Professional Development

Uniform Stipend

Retirement Plan

Job summary

Dallas Veterinary Surgical Center (DVSC) in Fort Worth, TX is seeking a Client Service Technician to be the face and heartbeat of the hospital. The CST will deliver exceptional client service, manage patient check-ins, gather history, and support DVMs in a fast-paced surgical referral setting.

Salary is $19-$22/hour with full-time benefits, including health insurance, 401(k), HSA/FSA, and more. Schedule is 4x10 hour shifts, Mon-Fri, 7am–5pm, in Dallas/Fort Worth, TX.

Qualifications

• Minimum six months of experience in a veterinary hospital as a veterinary assistant.
• Fluent English speaking and reading skills required.

Responsibilities

• Greet guests and customers with kindness and respect.
• Check-in patients and obtain history and vital signs.
• Communicate with DVM and support team to find solutions.
• Collect payments for services rendered and ensure clean reception areas.
• Discharge surgical patients and answer questions about procedures and aftercare.

Skills

Customer service

Verbal communication

Written communication

Teamwork

Fluent English

Attention to detail

Job description

Client Service Technician

$19 - $22/hr | Dallas | Fort Worth, TX

Are you a compassionate, enthusiastic "people person" with a love for animals? Do you thrive in a dynamic environment where every day brings new challenges and opportunities to make a difference? Dallas Veterinary Surgical Center (DVSC) in Fort Worth, TX is seeking a Client Service Technician who will thrive in a team-focused atmosphere and is committed to delivering top-tier patient care and excel in providing exceptional client service. At Dallas Veterinary Surgical Center, we strive to be among the nation's premier surgical referral centers specializing in orthopedic, soft tissue, minimally invasive, and neurosurgery for companion animals.

For more than 30 years, DVSC has been a trusted referral partner for veterinarians throughout the Dallas-Fort Worth area. We specialize in advanced diagnostics and cutting-edge surgical treatments for dogs and cats, including neurologic, orthopedic, soft tissue, and minimally invasive procedures. Utilizing state-of-the-art equipment and innovative techniques, our team is committed to delivering the highest standard of veterinary medicine.

Compensation:

• $19 - $22/hr. based on experience

Full-Time Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability Insurance
• Employee Assistance Program (EAP)
• Employee Pet Discount
• Paid Time Off (PTO) and Holidays
• Professional Development and Tuition Assistance
• Uniform Stipend
• Retirement Plan

Schedule:

• Full Time
• 4x10 hour shifts per week within the hours/days:
  • Monday - Friday
  • 7am – 5pm

Job Description:

As a Client Service Technician (CST), you are the face and heartbeat of the hospital. The CST will need to exhibit exceptional customer service skills (verbal and written), attention to detail, and the ability to multitask between multiple systems for patient intake. This role is client-facing but will require exceptional communication skills with clients and internal staff.

Responsibilities:

• Greet all guests and customers with kindness & respect
• Check-in patients
• Provide introductory information to new customers
• Obtain patients’ history, vital signs, and weight recording all information in the chart, and communicating with DVM
• Working with a team of CSRs and other departments to find appropriate solutions
• Collection of payment for services rendered
• Ensure that the reception area and exam rooms are clean and odor-free
• Verify all client information is up to date and accurate in the system
• Answer and transfers calls on multi-line telephone in a friendly and professional manner
• Strong working knowledge of veterinary procedures and pharmacology
• Discharge surgical patients and answer questions about the procedure, medications, and aftercare
• Takes messages from clients or RDVMs when appropriate and makes a callback in Ezyvet
• Assist with patient restraint, blood draws, and radiology
• Calculate and fill prescriptions per veterinarians’ instructions
• Working knowledge of veterinary terminology

Administration

• Email home-care instructions, referral reports, and medical notes from all procedures and hospital visits to referring veterinarians
• Gather all forms and go-home items and verify invoices and instructions before discharge time
• Scan all faxed lab results, place them in the patient's medical records, and email copies to the appropriate DVM
• Make sure all exam rooms are stocked
• Scan all RDVM records, forms, lab results, etc., into patients’ files
• Check messages on voice mail
• Maintain and provide information for no-shows, rescheduled, and canceled appointments
• Keep reception desk and area tidy and clean
• Clean up after pet accidents in the waiting room
• Place all client and RDVM correspondence, ICU sheets, faxed records, and other documents in patient files in the appropriate (chronological) order
• Clean and stock client restroom as necessary or alert custodian to needs
• Operate office machines to include postage scale, fax machine, computer, printer, photocopy machine, credit card machine, scanner

Qualifications:

• You have experience of at least six months working in a veterinary hospital as a veterinary assistant
• You are dedicated to maintaining a positive, respectful, uplifting hospital culture and genuinely love working with people that share that same value.
• Take the initiative – you are a * hard worker who contributes to the operation of the entire hospital*, you will help get all the day’s duties done!
• You are versatile – you know how to effectively adapt to the individual needs of each patient and are dedicated to making a difference in the lives of patients and their families.
• You possess clinical skills and experience that include (but are not limited to):
  • Safe patient restraint
  • Excellent client service
  • Phlebotomy and catheter placement
  • Knowledge of radiology safety and proper technique
  • Solid foundation of knowledge of common veterinary medications
• Fluent English speaking and reading skills required; multilingual candidates are encouraged to apply.

About DVSC

Dallas Veterinary Surgical Center (DVSC) has proudly served the Dallas-Fort Worth community for more than 30 years as a leading veterinary surgical referral center. Our team provides advanced surgical care for dogs and cats using innovative techniques and state-of-the-art technology. We are committed to delivering exceptional patient outcomes while fostering a supportive environment where team members can learn, grow, and thrive.

Nearby Communities

• Fort Worth, TX
• Arlington, TX
• Keller, TX
• Southlake, TX
• Grapevine, TX
• North Richland Hills, TX
• Hurst, TX
• Bedford, TX
• Colleyville, TX
• Burleson, TX
• Weatherford, TX
• Dallas, TX

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.