Client Service Support

Globalchannelmanagement; Chicago (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

Globalchannelmanagement is seeking a Client Service Support professional in Chicago, Illinois, with a minimum of 5 years' experience. This role focuses on client interaction, support, and coordination of various account activities necessary for maintaining excellent client services.

The successful candidate will ensure all client obligations are met while participating in projects that enhance operational efficiency. Strong client management skills and experience with CRM applications are essential for this position.

Qualifications

• 5 years' experience in client service support required.
• Experience with CRM applications for managing client information.
• Ability to manage communications and client expectations.

Responsibilities

• Assist in the coordination of client transitions activity.
• Support the coordination of account maintenance activities.
• Facilitate and oversee client cash flow requests.

Skills

Client support

Admin

Account management

Staffing

HR

Job description

Client Service Support needs 5 years' experience

Client Service Support requires:

• Client support
• Admin
• Account management
• Staffing
• HR
• Assist in the coordination of client transitions activity (i.e. onboarding, off boarding) in close partnership with relevant business partners
• Support the coordination of account maintenance activities (e.g., amendments to account name, fee schedules, benchmarks, client agreements, etc.)
• Assist team members to ensure ongoing client contractual obligations are being met
• Support the fulfillment of ad-hoc client inquiries and requests
• Facilitate and oversee client cash flow requests to ensure proper handling
• Help manage client communications to ensure timely and proactive updates are provided
• Proactively anticipate client needs and assist in the development of strategies for meeting and exceeding those needs
• Update and maintain client and authorized third party contact information via CRM application
• Support client meeting preparation by facilitating creation of materials
• Help identify, escalate and resolve problems for any issues affecting the client experience
• Participate in relevant projects across the department, particularly those which look to mitigate risk, improve operational efficiency, and deliver exceptional client service
• Assist to ensures preparation of weekly, monthly and quarterly client reports and presentations to be delivered to clients
• Supports the completion of due diligence and client questionnaires